What are the responsibilities and job description for the Technical Customer Service position at Verizon?
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
This is for our Enterprise and Strategic Group (Fleet & Reveal).
- Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail.
- Handle inbound customer calls and create cases; make outbound calls and emails.
- Respond promptly to correspondence from customers.
- Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT, etc.).
- Continued training, development, and certifications.
- Participate in knowledge based content creation and Playbook edits.
What we’re looking for...
You’ll need to have:
- This is a work from home role with occasional in-person meetings and training.
- Bachelor’s degree or one or more years of work experience.
- Technical Customer Service experience.
- Knowledge of Escalating issues efficiently and appropriately.
Even better if you have:
- BA or BS degree.
- Assimilating technical concepts and new technology.
- Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability,
- Analytical reasoning, teamwork, detail orientation).
- Strong problem solving skills; gathers and analyzes information skillfully.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).
