What are the responsibilities and job description for the Customer Experience Expediter II (Order Fulfillment) position at Vermeer Corporation?
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary
Work Shift
2 - Second Shift
The Customer Experience Expediter II completes sales orders for parts with customer expectations in mind. This position identifies and resolves quality issues, prioritizes work flow, and solves problems related to branding/packaging strategies. This role demonstrates a sense of urgency in providing exceptional quality and timeliness of delivery to achieve a superior customer experience when representing Vermeer’s premium brand. The Customer Experience Expediter II may train new or less-experienced team members in sales order processes.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Demonstrate the Vermeer characteristics of caring culture, demonstrating agility, customer focused, and stewardship and model the associated behaviors.
2. Work on sales orders for parts or other typical ‘customer experience’ assignments that require adept problem resolution with little or no supervision.
3. Ensure accuracy of all transactions including back orders through examining P.O.’s and investigating all aspects of the order to discover any and all discrepancies, missing or excess items, or any other issues that arise through the examination of the transaction.
4. Process purchase orders, transfer orders, receiving tickets and parts returns. This includes picking, pulling and stocking/restocking orders.
5. Proficient use of various business systems (i.e. Glovia, SFDC Reports, Clipper Ship, etc.) to update, track, wave or issue information regarding inventory, bill of lading, shipping or receiving.
6. Build simple and complex parts kits with accuracy and quality in mind according to inventory demand and sometimes detailed kit specifications.
7. Safely operate assigned equipment upon receiving appropriate training, certification or licensing. This involves unloading cargo from narrow containers, remote or outdoor storage locations and other business segments, and occasionally delivering emergency orders to destinations within reason.
Education and/or Experience
- High school diploma or GED required.
- Minimum of two years related experience and/or training.
- Previous manufacturing background preferred.
Other Skills and Abilities
- Read blueprints.
- Write routine reports and intra-department communications.
- Calculate figures and apply concepts of fractions, percentages and ratios.
- Effectively present information verbally and in writing and respond to questions from groups of managers and suppliers.
- Perform basic Microsoft Office skills, CAD and other software.
- Perform problem solving techniques and root cause analysis.
- Perform multiple tasks simultaneously; ability to assess, evaluate, and carry out appropriate action for a given situation.
Essential Functions
Standing: Continuously
Sitting: Occasionally
Walking: Frequently
Hand Coordination: At least average/bilateral
Twisting: Occasionally (up to 2 minutes in position)
Bending - Trunk: Occasionally (up to 2 minutes in position)
Bending - Neck: Occasionally (up to 15 degree flex for up to 2 minutes)
Elevated Work/Reach: Occasionally (up to 2 minutes in position)
Squatting/Kneeling: Occasionally (up to 2 minutes in position)
Climbing: Occasionally
Pulling: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)
Pushing: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)
RH Grip: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)
LH Grip: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)
RH Pinch: Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)
LH Pinch: Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)
Floor to Waist Lift: Rarely (up to 50 lbs) Occasionally (up to 20 lbs)
Horizontal Lift: (up to 50 lbs) Occasionally (up to 20 lbs) Frequently (up to 10 lbs) Continuously (up to 5 lbs)
Waist to Crown Lift: Rarely (up to 40 lbs) Occasionally (up to 10 lbs)
Certificates, Licenses, Registration
Must have the ability to obtain a Vermeer Forklift Operators License.
Work Location
ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at
hr@vermeer.com
.
Interested? We’d love to get to know you.
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