Oracle EBS/Cloud Service Delivery Manager

Company Description

• 6th Best Large Workplace in the UK
• 2nd Best place to work in Ireland #GPTW2022
• UK & Ireland’s premier Oracle partner
• Market leader in Oracle ERP and HCM Applications
• Consulting, implementation and support services
• 2600 strong, €255m/£220m revenue business
• ERP Partner of the Year
• Won 7 Gold awards out of 7 nominations at this last year's virtually held OUG Partner awards.

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

Job Description

The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. Version 1 is looking for an experienced Service Delivery Manager with excellent people management skills to join its EBS Managed Service Practice.

You will have responsibility for several EBS/Cloud Customers. You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings.

You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

 Roles & Responsibilities:

• Reports to Head of Operations
• Monthly and quarterly forecasting of team costs, and project revenues
• Agree on strategy with Division Head(s) and Service Portfolio Manager(s)
• Determine the number of technical leads required for effective team management
• Input to service design and support for service implementation
• Internal service reporting
• Achieve and maintain standards for ISO20000 compliance across the team

Customer Management: 

• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers
• Service Reviews with Customers

Qualifications

You will have strong customer service/relationship management experience and ideally, some previous consultancy experience, particularly in the Oracle EBS and Oracle ERP Cloud functional and core financials area.

• Strong leadership and decision-making skills (People) 
• Strong analytical skills (Strategy, Financials) 
• Strong track record in driving revenue opportunities (Strategy, Financials) 
• Demonstrated ability to work within a process-driven environment (Strategy, People) 
• Resource Management experience: performance management, workload distribution, team development, knowledge management (People) 
• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials) 
• Effective verbal and written communication skills (People, Customer) 
• Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded. 

Additional Information

Why Version 1 ?

• Quarterly performance related profit share
• Certified Great Place to Work for 10 years in a row
• Career Progression (496 CPD Promotions in last 12 months)
• Generous Holiday Allowance
• Employee Discount Scheme - available online and in a wide range of stores
• Flexible and Remote working Options
• Lunchtime activities including but not limited to fitness, yoga, financial advice and wellbeing
• Pension
• Private Healthcare Cover
• Offer incentives for accreditations and educational assistance for courses relevant to your role
• Wide range of reward schemes including:
• Version 1 Excellence Awards (annual)
• ‘Call-Out’: platform where colleagues grant you points that can be exchanged for gifts
• Fostering several Diversity, Inclusion and Belonging schemes
• And many more exciting benefits… drop us a note to find out more

This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK. 

Going forward this role will involve both client site travel and some remote working.

Expenses will be covered. 

Suzanne Whelan, Version 1 Talent Acquisition Team Manager
Tel: 353872200625

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: 

https://www.version1.com/careers/culture/

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!