Trade and Distribution Operations Manager

Job Description General Summary: The Trade and Distribution Operations Manager is responsible for supporting Trade department operational activities, managing Third-Party Logistic providers (3PL’s), daily program processes, return goods and new product launch planning. The incumbent will be a key contributor in the execution, management, and strategy development for Vertex’s 3PL program and commercial portfolio. This individual will ensure products are available and readily accessible to Specialty pharmacy and Distributor network partners within Good Distribution Practices (GDP). Key Duties and Responsibilities: Tactical execution of daily distribution processes, trade policies and order triage supporting Vertex’s network of direct purchasing accounts. Acts as primary point of contact for 3PL partner including, account management, program performance monitoring, program innovation, enhancement, and coordinating periodic business review meetings Monitors inventory levels within network 3PL warehouses Manages transfers to and from distribution centers as needed in collaboration with Supply Chain and Logistics; monitor expiration dating and align inbound and outbound shipment forecasts with Supply Chain teams. Manages free good product requests, coordinates inventory needs with free good program administrators and process timely orders Drives quarterly business review process to manage program performance. Collates functional partner inputs, build timely content, sharing initiatives and relevant business objectives to drive partnership and program enhancements. Communicates distribution-related analytics, reporting on demand trends, order activity, cost per order, and other key activities to provide insight and understanding of program performance. Identifies, tracks, and monitors all program deviations, coordinate with 3PL and Vertex Quality. Initiate investigations, determine root cause, and implement corrective actions Works with Vertex Account Management teams, Specialty Pharmacies and Distributor partners to resolve distribution related issues. Support resolution of shipment discrepancies, damaged product claims and/or product complaints, compliantly executing processes for replacement goods. Collaborates in cross-functional team meetings as appropriate to support ongoing issue resolution. Identify process gaps, develop process improvements to support evolving business needs and customer experience. Supports new product launch planning activities, including coordination with cross-functional launch teams and channel partners, assemble required new product information to create product set up documentation, prepare external communications of product related information, training materials, and support other launch tactics Department Mosaic lead, responsible for portal maintenance, enhancements, training, and the creation of dashboards Knowledge and Skills: Experience working with a third-party logistics provider Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally Experience managing service providers and vendor management skills Strong project management, problem solving and analytic skills Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management Ability to multi-task and prioritize to meet goals and objectives in a deadline intensive environment Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast-paced, deadline driven environment Capable of following a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department Highly driven person that displays strong sense of ownership Education and Experience: Bachelor's degree in a scientific, business or related discipline Typically requires 4 years of experience in pharmaceutical/biotech industry or the equivalent combination of education and experience Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Please note that Vertex requires COVID-19 vaccination for all employees working in the U.S. as a condition of employment at Vertex, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at Vertex and in our communities safe. This requirement applies to both existing and new employees who may at any time work on-site at a Vertex facility or visit another location on behalf of Vertex (e.g., conferences, customer visits, etc.), including all remote employees. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.