What are the responsibilities and job description for the Billing Admin position at Verve Networks?
About You
Would you consider yourself to be a people person with a high degree of perseverance, initiative, and attention to detail? Are you also comfortable around numbers and either looking for a career or already in a career in Finance? Our Billing Admins have the unique opportunity to develop relationships with both our internal teams and our customers to ensure that we are tracking our internal billing accurately, billing our customers with integrity, and collecting payments in a timely fashion. We're looking for people who can do this in a "Vervey" way - that is, by building and maintaining relationships, engendering trust, and communicating in a warm and empathetic manner.
Description
As a Billing Admin, you are responsible for executing the billing process for our organization, from working with our service team on the creation of billing records, through generation of customer invoices and, ultimately, to the collection of payments from our customers. Strong relationship-building skills are required to develop trust with the team and customers to ensure the accuracy and integrity of our billings.
Responsibilities
- Coordinate with the Service Delivery team to ensure billing records are generated in an accurate and timely fashion.
- Coordinate with the Finance team to ensure monthly agreements are reconciled and accurate.
- Generate and process invoices accurately and in a timely manner
- Follow up on unpaid invoices and ensure timely payment
- Respond to customer inquiries related to billing and payments
- Resolve billing discrepancies and disputes in a professional and efficient manner
- Maintain accurate records of customer accounts and billing history
- Analyze billing data to identify trends and areas for improvement
Requirements
- 2 years of experience in billing or accounts receivable
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Excel and accounting software
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
Salary : $54,100 - $68,500