Nurse FACILITY TELEHEALTH COORDINATOR (FTC) NURSE MANAGER

Veterans Health Administration
Richmond, VA Full Time
POSTED ON 5/19/2023 CLOSED ON 6/6/2023

What are the responsibilities and job description for the Nurse FACILITY TELEHEALTH COORDINATOR (FTC) NURSE MANAGER position at Veterans Health Administration?

POSITION TITLE: REGISTERED NURSE - FACILITY TELEHEALTH COORDINATOR (FTC) NURSE MANAGER

Qualifications:


Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
Preferred Experience: Telehealth

Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
  • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
  • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
  • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
  • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 years of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 years of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 years of nursing practice/experience; OR a Doctoral degree and approximately 2-3 years of nursing practice/experience.
Note regarding MSN degrees: If your MSN was obtained via a Bridge Program that qualifies for professional nursing registration, a BSN is not required.

Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
  • Nurse IV - Master's degree in nursing or related field with BSN and approximately 4-5 years of nursing practice/experience; OR a Doctoral degree in nursing or related field and appropriate basic or advanced certification desired, and approximately 3-4 years of nursing practice/experience.
  • Nurse V - Master's degree in nursing or related field with BSN (or a Bachelor's degree in a related field) and approximately 5-6 years of nursing practice/experience; OR a Doctoral degree (preferred) in nursing or related field and appropriate basic or advanced certification desired, and approximately 4-5 years of nursing practice/experience.
Note regarding MSN degrees: If your MSN was obtained via a Bridge Program that qualifies for professional nursing registration, a BSN is not required.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: See VA Directive and Handbook 5019. This position requires potentially long periods of continued walking, standing, and sitting, lifting, carrying, pushing, reaching above shoulder, use of fingers, both hands, both legs and repeated bending. Heavy lifting (45 lbs. and over); Heavy Carrying (45 lbs. and over); Straight Pulling (up to 4 hours); Pushing (up to 4 hours); Reaching above shoulder; Use of fingers; Both hands required; Walking (up to 8 hours); Standing (up to 8 hours); Repeated bending (up to 8 hours); Both legs required; Ability for rapid mental and muscular coordination simultaneously; Specific visual requirement: Read typed Chapters; Correctable vision :20/40 in one eye; Ability to distinguish basic colors and shades of colors; Hearing (aid permitted). The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders; Emotional and Mental Stability: The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. Must complete annual Employee Health requirements, such as annual TB screening or testing, as a condition of employment.

Work Environment: Work is performed primarily in a patient care setting; adequately lighted, temperature controlled, and ventilated. Office temperatures fluctuate periodically; involves everyday risks or discomforts which require normal safety precautions typical of such places as clinics, offices, meeting and training rooms or libraries; exposure to noise and dust on occasion. The work area is adequately lighted, heated, and ventilated. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures.

Responsibilities:

The Facility Telehealth Coordinator (FTC) manages care across the health care continuum. She/He works closely with multiple primary and specialty care providers and other health care clinicians/professionals and team members, clinics, internal sections and services, external VAMCs and community agencies. The incumbent holds a facility level position, reporting to the Chief of Staff's office through the Chief of Telehealth Service. The incumbent is responsible for overall planning, coordination, implementation, management, and evaluation of clinical applications of telehealth within the facility organization and with partnering outside VA and community entities. Particular emphasis is placed on improving access to Veterans identified as "rural" and "highly rural".

The incumbent works closely with network and facility leaders and staff to incorporate new concepts and programs into extant systems and provides education and training to all facility staff impacted by program, role, or technology changes. VISN 6 and VHA goals and strategic directions are supported by telehealth programming through collaborative efforts with facility and network leaders.

The incumbent is knowledgeable of overall facility and network goals, missions and priorities to ensure that the telehealth programming does not impact adversely upon other programs or resources. She/He is knowledgeable of funding sources and methodologies including Office of Rural Health, VERA, third party collections, sharing agreement revenues, contracts and enhanced use revenue. She/He has awareness of management discussions, decisions, and policy making concerning Telehealth and rural health; consults and advises the Chief of Staff, Facility Director, and Chief Information Officer on all relating matters. The incumbent integrates telehealth program planning within facility operations as a whole to ensure goals and priorities are complementary and in congruence with the overall VISN telehealth program.

RESPONSIBILITIES/DUTIES:
  • Develops, implements, and maintains processes and mechanisms for scheduling telehealth clinics.
  • Ensures that all telehealth clinics are authorized, use proper DSS coding, and are named in compliance with telehealth naming conventions.
  • The incumbent develops mechanisms to evaluate and monitor the quality, safety, efficiency, utilization, productivity, and effectiveness of telehealth clinics and programs. She/He will direct the identification and incorporation of computerized data and information management tools and systems needed for telehealth clinical care, as well as management of workload and budgets.
  • Consistently monitors utilization, fiscal impact, challenges, and outcomes of Telehealth applications, programs and clinics and shares and disseminates information for continual quality improvement.
  • Seeks opportunities for appropriate program expansion, including external support and resources where indicated.
  • Develops and proposes an annual telehealth program budget in coordination with Service Chief and facility leadership.
  • Develops a specific data collection and analysis strategy for all aspects of telehealth program evaluation, including clinical, fiscal, and satisfaction criteria for both clinicians and patients.
  • Develops a specific data collection and analysis strategy for all aspects of telehealth program evaluation, including clinical, fiscal, and satisfaction criteria for both clinicians and patients.
  • Works to ensure programs comply with the VHA Credentialing & Privileging Handbook. Assists Credentialing & Privileging Section as needed to ensure provider credentialing and privileging information is available to appropriate VHA patient sites.
  • Prepares data and reports for presentations to Telehealth Service staff and local, VISN and national leadership.
  • Assists Service Chief with day to day clinical service operations.
Work Schedule: M-F 0800-1630.
Financial Disclosure Report: Not required
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Telework: Not Authorized
Virtual: This is not a virtual position.
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Salary : $72,777 - $138,683

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