Surgery Manager

Vets Pets has been providing trusted and experienced practice management to veterinarians and their teams in North Carolina since 2007. Recognized for hands-on support and our commitment to professional and practice growth, we’re here to manage the business and provide you resources so you can be your best for your clients and their pets.

WE LISTEN and support practices and teams

WE COLLABORATE with local teams on action plans and clear responsibilities

WE DEVELOP teams and practices

WE SUPPORT a work-life balance

Points East Veterinary Specialty Hospital

Surgery Services Manager

Points East Veterinary Specialty Hospital in Wilson, NC offers board-certified veterinary surgery and emergency services to the beloved pets of the area. With the most up-to-date diagnostic techniques, advanced treatment plans, and 24-hour nursing care, our pets can receive optimal care right here in North Carolina.

Responsibilities

• Oversee the daily operations of the surgery service and actively manage the surgery team with frequent and direct communication on day-to-day responsibilities and workflow.
• Function in the practice as a Surgical Veterinary Technician or Assistant
• Identify areas for improvement in the operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
• Partner with Vets Pets management to interview, select, train, develop, coach, mentor new employees.
• Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
• Focus on staff development and involvement to address issues and improve themselves and the hospital.
• Routinely lead surgical team meetings and one-on-one meetings with staff members and doctors.
• Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
• Responsible for overseeing administrative duties, including expense management, staff scheduling, and inventory management for the surgery service.
• Assure surgical suite readiness for service and inspection.
• Ensure compliance with all practice policies and procedures and with all local state and federal laws.

Desired Competencies

Communication: Constantly listens, relates, encourages, and motivates the team.
Leadership: Clearly demonstrates how and why team members perform tasks and lead by example.
Customer Service: Always works to find a way to say yes. Serves as a client champion and leads team to maintain exceptional services.
Conflict management: Actively addresses conflict and works to create opportunities from it.
Staff development: Encourage and motivates staff to take responsibility, grow & improve.
Organization: Able to prioritize and take a systematic approach in completing assignments.
Technology: Knowledgeable of Microsoft office and practice management software.
Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requirements and Qualifications
BS degree preferred Associate degree or the equivalent combination of education, training & experience.
Three years of related experience required

Previous managerial responsibilities in Veterinary Medicine are preferred.
RVT, CVT, LVT & experience preferred.

Perks and benefits include:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse, and eligible dependents
• Paid time off / holidays
• Flexible schedules
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans through Principal and The Hartford
• Uniform allowance
• Employee assistance program
• Generous pet care discount for employee pets
• Continuing education opportunities
• Strong career growth and personal development opportunities