Provider Operations Coordinator

Veyo is using its platform and app-based transportation services to reinvent the medical logistics world. Our company is using technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. When you work at Veyo, you’re helping to solve one of the nation’s growing healthcare challenges -- ensuring patients get to and from their medical appointments, safely and on-time. We are using smart design and innovative technology to make patient transportation safer and more connected. In the process, we’re transforming the entire industry. Primary Responsibilities Conduct research and provide administrative support for Medical Transportation Network Provider Development. ●       Create partnerships with transportation providers by leveraging the Veyo platform in order to fulfill contract demand.   ●       Conduct market research on Non-Emergency Medical Transportation (NEMT) providers, and identify providers in targeted markets utilizing internal market research, purchased lists, public records, and open source information. ●       Negotiate rates with providers and review contract requirements with them.  ●       Coordinate and prepare for credentialing and training sessions.  ●       Train providers on the Veyo Provider Portal and Veyo Driver App. ●       Credential providers by reviewing their training materials, approving and uploading their documents, and holding them accountable for missing/expired documents. ●       Introduce and educate interested providers on the Veyo platform. ●       Perform additional duties and responsibilities as needed and/or assigned.   Our ideal candidates will have some or all of the following: ●       Bachelor’s degree.  ●       1-2 years of customer service, preferably with a technology company.  Experience with healthcare or transportation industries a plus. ●       Comfortable working with Google Sheets, MS Excel, and Salesforce.  ●       Comfortable with technology including computers and mobile applications. Experience with a SAAS-based platform is a definite plus. ●       Ability to troubleshoot issues and display independent decision making skills. ●       Flexible to accommodate changes in the business, strategy, and technology.   Must possess some or all of the following demonstrable skills: ●       Strong relationship building and management utilizing a variety of modalities (in-person, email, phone, video conferencing, etc.) ●       Customer service excellence ●       Excellent written and verbal communication skills: able to effectively explain business models and technology to a variety of audiences ●       Computer office applications, internet and web search, and trade associations Customer service excellence ●       The ability to learn new technology, tools, processes, procedures, content knowledge, etc. ●       Bachelor’s degree preferred.  ●       Physical requirements:  Office environment, work at a desk for scheduled hours ●       Travel requirements:  Frequent travel to operations sites, transportation network provider sites, as needed and/or assigned.   We like the following personality traits: Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor. As is typical in startups, we’re looking for people that love the opportunity to be involved in business growth in a rapid changing environment, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door. We like the following personality traits: Friendly, social, outgoing, positive, passionate, cool under pressure, detail-oriented, deadline oriented, quick learner, multi-tasker, great sense of humor. We’re looking for people that love the opportunity to be involved in strategy and management at the top level, but also aren’t scared to get their hands dirty and do what needs to be done to make things happen! We move quickly, and our team doesn’t know the meaning of “not my job.” We want people that want to get things done and can check their ego at the door. We thank all applicants for their interest and effort in applying for this position. This position is only for candidates legally allowed to work in the US. EOE. Veyo is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  Additionally, Veyo participates in the E-Verify program for all locations.