Retail Associate-Fulltime

Welcome members/guests to the store, answer customer queries and extend the courtesies of the Victory Ranch Club.  Ensuring high levels of member/guest satisfaction through excellent sales service while assisting with Ranch needs and providing information on product features.

Service Standards:

• Eye contact should be made with every member/guest.
• A genuine smile should be offered to every member/guest.
• Employees should build rapport with members/guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
• Guest last name is used effectively, but discreetly, as a signal of recognition at least once and not more than twice during any conversation with guests.
• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

Duties & Responsibilities:

• Working closely with the members/guest to determine their needs.
• Answer their questions about the products and recommend the right solutions.
• You should be able to promptly resolve their complaints and ensure maximum satisfaction.
• Stay up-to-date with product features and maintain store visual appearance in high standards.
• Follow and achieve department’s sales goals.
• Process POS (point of sale) purchases.
• Handle returns of merchandise.
• Team up with co-workers and outfitters to ensure proper services.
• Comply with inventory control procedures.
• Participate in sales training clinics.
• Solid communications and interpersonal skills.
• A friendly and energetic personality with members/guests service focus.
• Availability to work flexible shifts.

Additional Job Duties:

• Comply with all policies and procedures for the Victory Ranch Club, LLC.
• Report to work in compliance with the Victory Ranch Club, LLC Uniform and Grooming Standards.
• Report to shift on time.
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit.

Requirements

• Strong organizational skills.  Ability to effectively multi-task.  Solid knowledge of VRC and the Park City Area.
• Prior retail experience is a plus.  Sound communication and phone skills.
•  Must be outgoing and friendly.

Working Conditions:  Regularly stands, walks, reaches with hands and arms. Occasionally sits, climbs, balances, kneels, crawls or crouches.  Frequently lifts up to 25 pounds and regularly lifts up to 50 pounds.

Salary : $26,800 - $33,900