Manager of Casino Housekeeping

GENERAL SUMMARY

The Manager of Casino Housekeeping is responsible for managing activities of workers engaged in cleaning and maintaining casino premises and surrounding grounds across all shifts. The duties include ordering cleaning supplies, maintenance materials and equipment, issuing supplies and equipment to team members, ensuring housekeeping requests are completed in a timely manner, and ensuring the Casino housekeeping department is meeting Viejas standards.

CORE SCOPE OF POSITION

• Plans, manages, and coordinates the daily operations of the Casino housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members.
• Sets staffing levels and schedules to ensure cost effective use of labor while meeting guest service and business level needs.
• Monitors workflow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards.
• Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance.

• Plans, organizes and distributes workload and provides clear direction and support.
• Responsible for the hiring, staffing, and termination decisions.
• Works with managers and supervisors to address team member performance and behavior concerns; develops plans for improvement; takes necessary corrective action.
• Ensures that supervisors are setting expectations, holding the team members accountable, and providing necessary support to assist them in meeting the organization’s guest service and performance expectations.
• Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner.
• Reviews, monitors and handles guest issues while ensuring guest satisfaction.
• Promotes and maintains the highest level of guest service; ensures team members are aware of and can speak to marketing promotions and any changes in Casino policies and procedures.
• Ensures that supplies and equipment are maintained and distributed in an efficient and responsible manner.
• Assists any and all guests while out on the casino floor and leads by example.
• Monitors and manages the departmental budget and inventory control to minimize cost.
• Monitors labor hours and schedules to minimize overtime and to maximize use of resources to best service business demands.
• Requisitions products and maintains adequate supplies for efficient operation of the department.
• Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the Casino.
• Performs all other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Frequently interacts with supervisors, guests, and/ or functional peer managers, normally involving matters between functional areas, other divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.

SUPERVISION

• Manages multiple positions or entire venue.
• Manages, perhaps through supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

EDUCATION/CERTIFICATION

• High school diploma or GED is required.
• Associate's degree, Bachelor's degree preferred.

KNOWLEDGE AND SKILLS

• Proven management/ leadership skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills.
• Proficient in Microsoft Word and Excel.
• Ability to work in a fast-paced, high-stress work environment.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

EXPERIENCE

• Requires a minimum of 5 years of related experience and/or training.
• Must have a valid California Driver’s license.
• Bilingual in Spanish or Tagalog is preferred.