What are the responsibilities and job description for the Counter Sales Associate position at Viking Electric?
Counter Sales Associate
(City Desk)
Viking Electric
La Crosse, WI
As a Counter Sales Associate, your job will be the front line of service for our customers by receiving, processing, and filling customer orders at the counter and from phone or online orders. City desk associates also advise customers on prices and materials and assist in the warehouse. City Desk Associates are also expected to gain product and sales knowledge over time while becoming more proficient with Viking's other departments, systems, and procedures. Viking Electric is willing to provide training opportunities to gain product and industry-specific certifications.
Position Responsibilities
- Constant phone and email communication with customers regarding orders, pricing, pickup or delivery.
- Locating proper stock number, prepare and enter work orders and special backorders. Getting support from the Credit Department as needed.
- Provide support to the Operations Manager and operations team members in sharing some warehouse responsibilities like stocking and organizing products throughout the warehouse.
- Pick and pack exact materials from warehouse stock for will call pick-ups and local truck delivery. Complete the order process by loading delivery trucks or customer vehicles.
- Accept returned merchandise and complete appropriate computer process
- Responsible for opening and closing the branch location on assigned occasions taking into account building security and customer service.
