Project Manager, Support (India)

Project Manager, Support Operations

The Vimeo Customer Support team is looking for a Project Manager to help lead initiatives across our org. In this role, you will manage several projects across different teams within the Support Operations Organization that vary in size and complexity. You will focus on partnering with the Sr. Manager, Support Operations and assisting in an array of initiatives.

As Project Manager, you will be responsible for defining the overall project framework and create and manage a project tracker with all major initiatives across the Global CS Organization.  We are an ever changing organization and all projects should be approached with awareness of change management.  

What you’ll do:

• Manage/coordinate several projects simultaneously in a fast paced environment
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Perform quality control throughout project development to maintain the standards expected
• Ensure clear communication throughout the entire lifecycle of a project (think downstream impact)
• Effectively communicate expected deliverables to all stakeholders
• Measure project performance to identify areas for improvement
• Communicate with leadership on task owner accountability for individuals performance if applicable
• Create and maintain comprehensive project documentation
• Develop spreadsheets, diagrams and process maps to document needs
• Conducting a post-mortem evaluation and identifying the successful/unsuccessful project elements
• Provide guidance and process recommendations to our customers (Global CS Team)
• Gathering information by reviewing current business process 
• Identify internal opportunities and research the issues and recommend solutions
• Work closely with Sr. Manager to achieve outcomes based on OKRs
• Maintenance of documents for Global CS, which includes but is not limited to, rosters, email distributions, Slack channels, etc
• Provides reference for peers by writing documentation; providing support and help
• Support the quality and upkeep of the Intranet, All Hands, Global CS Calendar etc.
• Maintain quality by enforcing organizational standards

Skills and knowledge you should possess:

• Proven working experience in project management
• Excellent written and verbal communication skills
• Organizational skills including attention to detail and multitasking skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Experience with project management software tools
• Experience with change management practices
• Must be able to work with minimal supervision
• Good interpersonal skills to work with different management levels