What are the responsibilities and job description for the Client Advisor position at Vinfast US?
The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of becoming VinFast vehicle owners. The Client Advisor is responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity.
RESPONSIBILITIES & KEY ACTIVITIES:
- Represent the values of VinFast US with every client interaction by displaying deep passion and generating excitement with clients
- Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
- Continually demonstrate excellence in all work activities, adhere to all VinFast US brand standards and store safety
- Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
- Master and maintain familiarity with all VinFast product features and functionality
- Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
- Work with fellow Client Advisors with customer purchasing cycle and addressing questions to finalize purchase
- Collaborate with team members in other functional and areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
- Contribute to a positive, innovative, and inclusive work environment
- Partner with Store Management, Regional Management, Human Resources, and Facilities as required
- Perform other related duties as assigned
MINIMUM REQUIREMENTS:
- Bachelor’s Degree preferred
- 1 years of experience in retail, client services, or sales
- Experience managing a sales pipeline in various CRM applications and lead management software
- Professional communicator with verbal and written communication, along with interpersonal skills
- High level of attention to detail and organization
- Ability to obtain and maintain a DMV Vehicle Salesperson License
- Valid driver’s license and 2 years of driving experience with a clean driving record
- Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers, as well as existing clients
- Automotive experience a plus
- Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
- Flexibility with work hours and weekends
- Experience in a start-up environment is a plus
Pay Transparency
VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Commission pay
Schedule:
- 8 hour shift
Ability to Relocate:
- Santa Monica, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $28
