Service Manager

JOB SUMMARY:

The Service Manager is responsible for delivering an elevated level of service experience to each and every VinFast US electric vehicle owner in a direct to consumer and mobile service environment, while hiring and mentoring a team of customer service focused field technicians.

RESPONSIBILITIES & KEY ACTIVITIES:

• Develop a knowledge of all VinFast US products, as well as Service systems, processes, and procedures
• Lead the center’s daily operations to achieve specific goals in productivity, quality, output, cost, as well as revenue/margin, where applicable
• Responsible to achieve monthly and quarterly goals pertaining to service deliverables and KPIs. (Customer service, team, operations, parts, and budget)
• Track, measure and report upon all data and analytics to teams’ performance and aftersales support
• Lead with integrity, safety, and open communication, performing in the best interest of VinFast US at all times with a passion for our vision, our people, and our customers
• Identify, build, and coach a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
• Suggest improvements to efficiency, quality, and overall excellence in process and actions
• Provide top of the line customer service
• Perform other related duties as assigned

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
• Automotive expertise is a plus
• Experience leading teams and managing a diverse group of roles and responsibilities
• Experience running complex processes using Lean or other techniques
• Technical acumen, particular to electric vehicles
• Work well in fast pace, ever changing environment.
• Exceptional prioritization and time management skills are essential for success
• Be strategic and proactive, and possess a problem solving and customer-service mindset
• Expected travel approximately 30%
• Experience in a start-up environment is a plus

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.

Job Type: Full-time

Pay: $121,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Rotating shift

Ability to commute/relocate:

• Dublin, CA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $121,000 - $135,000