IT Technician II

IT Technician II

Viper Northwest, Inc. is a precision, quick response, build-to-print manufacturing organization, making precision fabricated and machined parts and assemblies for satisfied customers since 1985.

Our Mission: To deliver the right product on time, every time!

Viper Northwest has a tenured staff of highly skilled manufacturing and technical professionals who manufacture capital equipment and OEM components for a variety of high tech industries. We also provide engineering design assistance and verification, as well as drafting services and we are looking for skilled individuals to join our team! 

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor Visas.

While not inclusive, this position will provide support in the following areas of the IT Department:

Summary:

Working under limited supervision, the IT Technician, I holds responsibility for various information technology task such as troubleshooting and upgrades, first line of troubleshooting trouble tickets, office application support, PC support, virus removal and various IT related task.

Essential Duties/Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties: 

• Serve as the first point of contact for employees seeking technical assistance over the remote, phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided.
• Walk through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in IT ticketing system
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Education/Qualifications:

• 1-3 years of technical education or experience in a similar industry
• Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
• Detail oriented and organized, with ability to work at a high level of accuracy
• Familiar with ERP systems and intermediate skill level with Microsoft Office
• Excellent written and verbal communication

Work Setting: 

• General office setting with typical moderate noise levels in a temperature controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions. 

Hours for the position:

Monday through Friday, 8:00 am to 5:00 pm.

What to expect:

The IT Technician II position is a full-time, Non-Exempt position.

Viper Northwest provides an extensive benefits package, including:

• Complete Health Benefits Package
• 401k with Employer Match
• Paid Time Off
• Tuition Reimbursement Program
• Annual Employee Activities
• Recognition Programs 

For more information about us, please visit:http://www.vipernorthwest.com/index.html

Interested? Please apply online with your resume, list of potential references and a completed applicationto jobs@vipernorthwest.com

Precinmac and Viper are Equal Opportunity Employer committed to maintaining a working environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.