What are the responsibilities and job description for the Ticket Operations Associate position at Virginia Tech?
Job Description
The Virginia Tech Department of Athletics embraces the core value of diverse and inclusive communities and respects the educational benefits of diverse ideas, peoples, and cultures in order to contribute to the equitable inclusion and just engagement of the world’s communities. Guided by our motto, Ut Prosim (That I May Serve), the Virginia Tech Department of Athletics is committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. We are committed to attracting and retaining student-athletes, coaches, and staff from diverse backgrounds while also fostering an inclusive educational and work environment free from any discrimination based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status.
The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity. This position reports directly to the Assistant Director / Ticket Operations.
Required Qualifications
Previous customer service experience in an academic or sales environment.
Knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Commitment to diversity
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., as well as hours of events (weekends and some holidays).
Preferred Qualifications
Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous payment card processing experience.
Pay Band
2
Appointment Type
Regular
Salary Information
$15 / hour
Review Date
5/24/24
Additional Information
SEE MORE ABOUT WORKING IN VT ATHLETICS AT https://beahokie.com/EMPLOYEE/ .
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.
The Virginia Tech Department of Athletics embraces the core value of diverse and inclusive communities and respects the educational benefits of diverse ideas, peoples, and cultures in order to contribute to the equitable inclusion and just engagement of the world’s communities. Guided by our motto, Ut Prosim (That I May Serve), the Virginia Tech Department of Athletics is committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. We are committed to attracting and retaining student-athletes, coaches, and staff from diverse backgrounds while also fostering an inclusive educational and work environment free from any discrimination based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status.
The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity. This position reports directly to the Assistant Director / Ticket Operations.
Required Qualifications
Previous customer service experience in an academic or sales environment.
Knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Commitment to diversity
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., as well as hours of events (weekends and some holidays).
Preferred Qualifications
Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous payment card processing experience.
Pay Band
2
Appointment Type
Regular
Salary Information
$15 / hour
Review Date
5/24/24
Additional Information
SEE MORE ABOUT WORKING IN VT ATHLETICS AT https://beahokie.com/EMPLOYEE/ .
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.
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