What are the responsibilities and job description for the Safety specialist position at VirtualVocations?
Key Responsibilities : Handle incoming Beacon active planning alerts and escalate to school administrators for actionIdentify and escalate new issues and trends, contributing to solution buildingSupport overall Technical Support tickets as business needs ariseRequired Qualifications and Education : Flexible availability, willing to work any shift, including weekends and holidays, with advanced notice1 year in a Support role or in a customer-facing role, with a preference for experience in Trust & Safety or school-based rolesExperience working with Zendesk and handling support tickets and phone callsCollege degree preferredNon-English language proficiency is an additional plus
Last updated : 2024-03-08