Implementation Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Provide implementation and configuration support to assigned Visa clients and or in assigned market, meet all milestones and deliverables in a timely manner. Ensure customer expectations are met and exceeded.
• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Manage non-routine processing and change requests, as well as support customer initiatives.
• Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs.
• Act as approver for other analysts on client program changes.
• Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives.
• Build and enhance positive working relationships with Visa clients and internal stakeholders.
• Represent customer system and operational requirements to internal Visa organizations.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management monthly.
• Provide training to internal and/or cross-functional teams and external clients, as applicable.
• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.​

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 2 or more years of work experience with a bachelor’s degree or an Advanced
Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
• 3 or more years of work experience with a bachelor’s degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD)
• Bachelor’s degree in business, Finance, Computer Science, or Information
Technology, or 5-7 years’ equivalent work experience in a customer support
role in software, financial or information services (Preferred)
• 3-5 years of direct Visa experience is preferred.
• Experience using standard MS Office tools (e.g. MS Project, Excel,
PowerPoint, Word, Visio, etc.)
• Excellent time management, organization, and planning skills are essential.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Ability to comprehend and translate complex technical issues and apply to
business solutions.
• Demonstrate ability to articulate complex technical terms or processes into
business language.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrate success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an
effective team, and ability to effectively prioritize and multi-task under
deadlines.
• Working knowledge of client business drivers as it relates to their operations
and processing services.
• Must be business level fluent in English and Spanish.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,300.00 to 117,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.