Transformation Director

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This position is open to the following locations: Austin, Miami, or Foster City / San Fran

This is a hybrid position. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. This is not a remote role, you must be willing to live & work in one of the hub cities referenced.

Job Description

Job Scope

Visa’s Transformation Office (TO) acts as a catalyst to drive change and transformation in the organization, helping Visa to achieve its business goals. The team focuses on removing barriers, enabling employees, and growing competency across the Enterprise. Visa’s TO leads initiatives to improve planning and prioritization, increase transparency and alignment, and develop enterprise agility. The Transformation Office reports into the President’s organization and is highly visible with influence across functional and regional leaders.

The Transformation Analyst will play a pivotal role in driving implementation of key Enterprise Business Agility initiatives across Visa. The successful candidate will be responsible for identifying process improvement opportunities, building presentations for driving the change and assisting in making proposals for change. The Transformation Analyst will also be involved in defining key agility competencies on Visa’s Enterprise Agility Framework and building learning journeys that increase ease of adoption.

Key Responsibilities

• Translate raw data into simple, but compelling presentations with visualizations that facilitate insights and drive the transformation efforts
• Leverage a keen understanding of Transformation/Change Leadership principles and practices to partner with stakeholders and SMEs to map out current processes and identify improvement opportunities
• Drive process improvements to completion
• Quickly dive deep into details and understand root causes by asking probing questions that identify deeper opportunities for change
• Use verbal and written communications to create materials that build support and understanding for the work being done in the Enterprise Business Agility Team
• Create/update process visualizations, RACI's, and detailed processes/practices for the Enterprise Agility team and the TO when required
• Effectively connect with process owners, stakeholders, and subject matter experts to document existing processes/practices
• Partner with Senior TO team members to collaboratively facilitate meetings, workshops, brainstorming sessions, and various coaching/training/process improvement events
• Support culture and change management initiatives by partnering in the establishment of measures for assessing employee mindset as it relates to Enterprise Agility

The ideal candidate will have a the ability to drive digital transformation/change efforts in an embedded consultancy model. They should be proficient in mapping operational processes end to end and proposing effectiveness/efficiency improvements. The successful candidate must be capable of building compelling presentations for all levels of an organization that provide insights and analysis. Deep, hands-on problem-solving and solutions development skills in a highly collaborative, cross-functional environment will be critical to success. The role requires the person to be comfortable with ambiguity, be a creative and independent thinker, with a solid background in business analysis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• Significant experience analyzing and executing transformation projects
• Deep knowledge of Agile principles, Lean Thinking, and Change Management methods
• Exceptional written, verbal, and presentation skills
• Advanced PowerPoint deck creation capabilities with experience creating Executive level presentations
• Excellent problem-solving skills and strategic thinking to devise effective business solutions
• Commercial acumen and a solid understanding of business environments
• Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
• Superior analytical and problem-solving skills with superb attention to detail
• Well-developed strategic, interpersonal, organizational, and communication skills
• An out-of-the-box thinker who is passionate about brainstorming innovative ways to use data to answer business problems
• Ability to organize and manage multiple data projects with diverse cross-functional stakeholders such as Technology, Product, Finance, HR, Risk, and Support
• Thrives in an environment that is fast-paced, rapidly changing, and customer service-oriented

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.