UX RESEARCHER

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Global Design Research is looking for UX Researchers at multiple levels of experience to join our team. In this role, you will work closely with UX designers, developers and product managers to create and execute research strategies driven by business goals and priorities. You must be results-oriented and have the ability to work independently, prioritizing many competing needs and effectively navigating ambiguity.

We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visa's applications and products. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

Role responsibilities include:

• Work closely with product managers, clients and other stakeholders to create UX research plans that align with business goals and priorities
• Plan and execute a full spectrum of generative, iterative, and evaluative design research activities, including surveys, interviews, usability tests, tree tests and card sorting
• Create personas, journey maps, user flows, site maps and concepts
• Plan, facilitate and produce deliverables from design thinking workshops
• Analyze existing software (web and mobile) for usability issues and provide recommendations for improvement
• Manage stakeholder relationships

Basic Qualifications

• Minimum of 2 years of work experience with a Bachelor’s Degree or a Masters Degree (or other advanced degree)

Preferred Qualifications

• Minimum of 3 years of work experience with a Bachelor’s Degree or a Masters Degree (or other advanced degree)
• Bachelor’s Degree in Design, HCI or equivalent experience; Masters Degree in related field
• Experience launching world-class UX solutions for the web and mobile
• Experience with qualitative and quantitative UX research techniques such as surveys, interviews, usability tests, tree tests and card sorting
• Expert knowledge of visual, UI and interaction design principles with an eye for details and consistency
• Knowledge of accessibility guidelines and best practices
• Familiarity with inclusive design principles and practices
• Experience with web analytics, UX metrics, or data visualization a plus
• Experience with tools like Figma, Mural, Optimal Workshop, AYTM, UserTesting.com and dScout
• Experience managing legal and privacy considerations and processes for user research
• Ability to navigate complex, cross-functional organizations—sometimes with competing agendas and differing values—while building partnerships and engaging with colleagues across functions, levels and geographies
• Will to foster collaboration inside and outside the team, as well as evangelize and promote UX internally
• Ability to juggle several high-level projects while delivering A-level work on all of them
• Excellent observation, communication, presentation and problem-solving skills
• Fully fluent in English and able to understand and be easily understood in English

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.