Clinical Specialist - Optical

Do you love talking to people? Do you want to provide service to others? Then we want to talk to you! We are looking for motivated individuals that want to grow with a company and have a passion to work with a team to achieve group goals.

CLINICAL SPECIALIST

This individual is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our eye exam. You are trained and knowledgeable about eye health and preliminary testing, optics, our products/services and insurance. The Clinical Specialist personally takes the patient through the first steps of their journey ensuring their eye exam and vision needs are met in a simple, human and bold way.

1. Assist the doctor with patient care and eye examinations.

2. Clearly explain the preliminary testing process to patients, administer each test, and accurately document the results in EMR.

3. After exam, transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate,.

4. Schedule appointments and manage exam books according to Company guidelines, call appointments in accordance with company policy to confirm time. Contact no shows and cancellations, Complete nightly patient readiness tasks

5. Have a basic understanding of MVC plans and be able to articulate plan benefits to patients.

6. Preauthorize insurance in accordance with standard operating procedures.

7. Maintain patient flow to allow for doctor effectiveness.

8. Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies. Schedule annual eye exams

9. Maintain complete and accurate patient records according to Company standards.

10. Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.

11. Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.

12. Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.

13. Clean and maintain equipment in the pretesting room and exam lanes. Cover equipment nightly

14. Maintain clinical supplies and ensure inventory is not expired.

Qualifications:

• HS diploma, GED or equivalent related job experience.

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

• Vision Coverage)
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We maintain a gold standard on Covid19 protocols. Your safety is important to us.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $13 - $16