Client Care Manager

Visiting Angels Florida Southwest, one of the nations most respected names in non-medical home care for seniors in Charlotte and Lee Counties, is seeking a Full-Time CLIENT CARE MANAGER to add to our energetic team.

As a client care manager, you will be responsible for recruiting and hiring caregiver candidates, managing caregivers in assigned territory, and developing the individual assignment schedule for each Agency Caregiver.

Duties and Responsibilities include the following. Other duties may be assigned.

As our Client Care Manager, you will be expected to:

• Recruit, screen, interview, and hire caregiver candidates.
• Onboard new hires ensuring compliance with state and federal laws.
• Ensure caregivers are adequately trained and oriented.
• Provide consultation for assigned caregivers regarding the client caregivers regarding the client care plan and specific needs of clients
• Receive and process client/caregiver issues and concerns as it pertains to the quality of care being provided by Visiting Angels
• Answers and screens phone calls, and initiates assistance for calls pertaining to prospective and current clients and staff.
• Greets office visitors, handling their needs or directing them to appropriate office staff.
• Maintains positive, professional relationships with clients and employees.
• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Contact clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintain client and caregiver information into the database.
• Monitor the scheduling system and telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
• Provide weekly confirmation of client schedules for billing and invoicing
• Provide weekly confirmation of caregiver worked schedules for payroll
• Assist us to ensure that around-the-clock care is successful by performing 'On Call' duties for after-hours needs - rotating your schedule with other office personnel if necessary
• Provides on demand, on call and scheduled shift coverage/fill in for caregiver call outs and voids in the schedule as requested by Management.
• Onboard new hires ensuring compliance with state and federal laws.
• Performs other duties as deemed appropriate by Management.

Requirements:

The right candidate has passion and compassion for caring for seniors along with the following:

• A positive people leader who refuses to settle for “good enough”.
• Critical thinking skills and strong written and verbal communication
• Ability to assess client needs in order to recruit the right talent and to match the right caregivers and clients
• Has office management expertise with strong communication and organizational skills.
• When planning and prioritizing, this person is “the best of the best”!
• Managing tasks has always been a breeze for this person because they have the ability to think forward and have the attention to detail to back it up.
• Has the ability to provide consistency in caregiver scheduling with clients.
• Has prior scheduling experience with a scheduling software system.
• Enjoys technology and have great computer skills.
• Is innovative and creative in finding solutions and resolving challenges.
• Is teamwork oriented.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word software, Microsoft Excel software, business management software system, and Generations Scheduling software.

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Specialized Training:

• Elder abuse, neglect, and exploitation training
• Alzheimer's disease training

Certificates and Licenses:

• Alzheimer’s certification
• Assistance with medication administration certification
• CPR certified
• Valid driver's license
• HIV certification
• Bloodborne pathogens certification

Equipment:

• Computer
• Printer
• United Parcel Service
• Telephone
• Facsimile machine
• Paper shredder

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The employee is occasionally exposed to office cleaning chemicals.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Punta Gorda, FL 33950: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• scheduling: 1 year (Required)
• office management or related work: 1 year (Required)

Work Location: One location