Office Assistant

POSITION PURPOSE:
The Office Manager is responsible for overseeing the daily business operations in accordance with
company goals and objectives. The Office Manager manages the day-to-day operations of the
organization to ensure it runs smoothly. The position effectively and efficiently utilizes resources to
maintain high-quality care and customer satisfaction.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position.
Additional tasks may be assigned periodically as necessitated by business demands.
 Direct and coordinate the overall operational management and manage all general office duties of
the Agency consistent with company goals and objectives.
 Ensure the Agency upholds the standards of a high-quality provider through a consistent delivery of
high-quality care and exceptional customer service.
 Maintain positive relationships with all clients and referral sources.
 Provide timely and effective feedback to senior management.
 Schedule meetings and appointments; provide reminders to staff about important upcoming events.
 Organize the office layout; maintain and order office supplies, as needed.
 Organize and document office operations and procedures; ensure staff follows procedures.
 Organize and maintain file systems in compliance with office policies and regulations
 Coordinate and oversee IT.
 Answer the telephone and greet the public.
 Handle incoming and outgoing mail.
 Greet office visitors, provide general support, handling their needs or directing them to the
appropriate staff.
 Timely copying and filing of appropriate caregiver and client documentation.
 Plan in-house or off-site activities such as conferences and celebrations.
 Support staff in assigned project-based work
 Engage in constructive problem-solving and exploration of new ideas.
 Support change and speak positively about it with employees.
 Prepare managerial reports according to required timelines (include weekly and monthly reports).
 Perform general clerical duties including correspondence, copying, filing, and distribution.
 Understand the importance of each task and prioritize the work load, shifting priorities to
accommodate change and demand.
 Examine all relevant and available facts to make timely, well-informed and appropriate decisions;
explore alternatives and commit to action.
 Work toward making high-quality decisions that achieve organizational goals.
 Assisted with new caregiver staff orientation.

10/15/2021

 Assists with schedules for caregiver staff for hours of service on new
clients and open hours/shifts on existing cases. Ensure consistency in
caregiver scheduling.
 Demonstrate dependability.
 Maintain absolute confidentiality of all information pertaining to employees, clients and clients’
families.
 Respond to on-call evening and weekend demands, as directed. Maintain on-call materials current
with client information, instructions and directions, current roster of care and list of active direct care
staff. Prepare and maintain the on-call log and client/employee records. Manage calls according to
company policies.
 Maintain regular and predictable attendance.
 Perform other functions and duties deemed appropriate by the management team.
REQUIRED JOB KNOWLEDGE AND SKILLS:
 Prefer four-year degree in business administration or a two-year degree in business administration
with experience in a related setting, preferably in healthcare or homecare.
 Five years of experience in positions of increasing responsibility, preferably in private duty
homecare.
 Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling
systems and other healthcare-industry related-software.
 Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in
nature. Excel in conflict resolution and solution implementation.
 Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
 Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
 Present a well-groomed image that reflects the professionalism of the business.
 Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines
while managing interruptions.
 Work independently and proactively with minimal direction and/or supervision.
 Ability to generate goodwill for the Agency with clients, their family members and other referral
sources. Demonstrate a strong commitment to client service excellence.
 Ability to lawfully work in the U.S.
PHYSICAL/ENVIRONMENTAL DEMANDS:
 Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs
and moving intermittently during working hours.
 Must be able to see and hear or use prosthetics that enable these senses to function adequately to
meet the requirements of this position.
 Must be able to properly operate office equipment.
 Must have a valid driver’s license and reliable transportation.

 Must be able to maintain verbal and written communication with co-workers, leadership team,
supervisors, clients, family members, vendors and all business associates within or outside the
Agency.

Job Type: Full-time

Pay: $21,000.00 - $38,000.00 per year

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Office: 1 year (Required)

Ability to Relocate:

• Elyria, OH 44035: Relocate before starting work (Required)

Work Location: In person

Salary : $21,000 - $38,000