What are the responsibilities and job description for the Customer Svc Rep - Benefits Day One! position at Vistar?
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
- Input customer orders
- Input customer credits
- Input order and invoicing information accurately and in a timely manner
- Assist customers with orders and problems. Contact vendors and requests samples for customers
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
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TEAM WORK
- Actively participates as a team member toward the completion of goals, taking actions that build productive team relationships and result in high quality team output; works and cooperates effectively with others to attain team objectives.
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INTEGRITY AND TRUST
- Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the organization and its members to be fair and honest in all business dealings.
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RESULTS ORIENTATION
- Focusing on improving business performance by understanding the financial implications of decisions and taking action to improve work processes.
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CUSTOMER SERVICE
- Demonstrates the ability to understand and meet the needs of customers; both internal and external, patient, polite and helpful when trying to obtain information from customers
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DEPENDABLE AND RELIABLE
- Is reliable, responsible and dependable in fulfilling obligations. Follows through on commitments and consistently meets timelines and deadlines. Ensures work is completed accurately and on time.
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FOLLOWS POLICIES AND PROCEDURES
- Able to confirm established policies and procedures; follows rules, regulations or guidelines; does not deviate from rules; able to apply new rules and policies to specific problems. Demonstrates regular and punctual attendance.
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JOB KNOWLEDGE
- Has the knowledge and skills to do the job at a high level of accomplishment. Consistently expands job knowledge and keeps abreast of new developments in the industry.
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PRODUCTIVITY
- May be counted on to meet or exceed goals successfully. Uses time efficiently. Drives self and others for results and is very bottom line oriented.
Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
Attend training and weekly Customer Service meetings with your team.
Performs other related duties as assigned.
Benefits
Required Qualifications
High School Diploma/GED or Equivalent Experience
1-2 Years Experience - Customer service, call center and/or related area
1-2 Years Experience - Customer service, call center and/or related area
Preferred Qualifications
High School Diploma/GED or Equivalent Experience
2-4 Years Experience - Customer Service, call center and/or related area within foodservice industry
2-4 Years Experience - Customer Service, call center and/or related area within foodservice industry
Division
VISTAR
Job Category
Sales
Req Number
66366BR
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Address Line 1
N173W21441 Northwest Psge
State
Wisconsin
Location
Vistar Wisconsin (4001)
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