What are the responsibilities and job description for the Field Service Technician position at Visual Sound Inc?
Visual Sound
Visual Sound, a premier AV Technology company, since 1967, specializing in Integration, Live/Virtual/Hybrid Events & Staging and Command & Control, is seeking to hire an experienced Installation Field Technician for our Integration division.
Job Description
Department/Division Title
Service Field Service Technician
Type of Position Location
Full Time Broomall, PA Office
Purpose of Position
Responsibilities will include providing excellent service to our customer base, performing preventive maintenance, and troubleshooting of integrated systems, repairs of components, and quality control of installed systems. Additional responsibilities will include providing installation support to our sales staff for audio-visual projects.
Essential Responsibilities & Duties, may include but are not limited to the following:
- Provide on-site and preventative service calls to customer job sites.
- Ability to trouble-shoot complex audio, video, and control systems, includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers.
- Arrange for product returns and/or exchanges with the service coordinator.
- Install, modify, and test integrated systems. Includes selecting, set up and operation of standard test equipment and interfacing between Project Manager and client.
- Provide technical assistance to other departments and staff, as needed.
- Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
- Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
- Demonstrate product and system capabilities to all levels of clients, including one on one situations.
- Provide all documentation in a timely manner (e.g., material and labor reports.
- preventative maintenance reports, expense reports, job costing records, time sheets).
- Develop and promote the company?s presence as a service provider in the assigned market.
- Establish and support customers utilizing personal selling skills and contacts.
- Perform other activities and responsibilities as directed by the immediate manager.
Reporting Relationship
This position reports to the Service Manager