Donor Care Team Leader

Under minimal supervision, this position is responsible for all aspects of the center and/or mobile operations; this position serves as the operational supervisor for the day. Manages donor flow and staff assignments for optimal efficiency, in conjunction with the Donor Recruitment Representative, and/or volunteer/blood drive coordinator. Ensures compliance with SOP, FDA and AABB standards during blood collection operations.

DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Maintains good attendance and punctuality per the absence policy.

Serves as the operational supervisor for the day at center and/or mobile operations. Assists staff as needed by interviewing and phlebotomizing of whole or special (i.e. pheresis, auto, directed) donors. Coaches and mentors' staff and serves as a subject matter expert.

Assigns staff breaks, lunches and daily assignments to optimize donor flow and that maximizes effective use of personnel's strengths and weaknesses.

Ensures collection events function in compliance with all regulatory standards and according to defined organizational policies and procedures. Maintains awareness and follows all safety procedures, as outlined by the company.

Coordinates setting-up and maintaining of donor interview and drawing areas, cleaning of area and equipment, and restocking supplies

Serves as the main point of contact for blood drive coordinators. Demonstrates excellent communication skills and customer service when interacting with donors, staff, blood drive coordinators, etc. Provide explanation to donors concerning deferrals and other questions the donor may have regarding eligibility. Consults with management, as necessary.

Assists the Manager or Supervisor in providing direction and/or supervision of Donor Care Technicians. Provides input for employee performance evaluations.

Packs blood products for temporary storage and transportation to processing location. Drives the company vehicle, as needed.

Executes continuous improvement initiatives through collaboration with team members and empowers staff to identify opportunities for process improvement and communicates to management.

Communicates production goals and other hot topics through huddles and meetings. Supportive and responsible for the execution of the organization's strategic direction

Financially responsible for company credit card purchases associated with collection events.

Ensures equipment, vehicles, and facilities meets acceptable criteria according to FDA, AABB, OSHA and enterprise standards and regulations.

Identifies, resolves, reports problem/issues and shares opportunities (e.g., donor flow, complaints, coordinator comments, room conditions, etc.) to supervisor, or if appropriate, applicable departments.

Performs all other duties at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education
High school graduate\GED required.
Meets job requirements and successful completion of supervisory training program within six months required.
Thorough knowledge of SOPs required.

Licenses/Certifications
Valid in-state driver's license required.

Experience
Two years previous work experience in a DCT position or healthcare-related experience preferred.

Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Demonstrated leadership and excellent communication skills to lead other employees.
Donor interviewing and phlebotomy technique.
Able to handle donor reaction.
Knowledge of business practices.
Ability to foster teamwork.
Able to work flexible shifts, varied schedules, overtime, weekends, and holidays, on call, as needed.
Strong organizational skills and attention to detail.
Must be able to read and comprehend written procedures and instructions.
Basic working knowledge or Windows operating system, keyboard usage, and PC.
Must be trained and knowledgeable in using and maintaining applicable equipment that may include automated red cell and plasma, apheresis and whole blood equipment.
Physical ability to lift, bend and reach.
Excellent customer service skills.
Able to maintain donor, patient and employee confidentiality.
Travel out-of-town may be required.
Must possess a good driving record (if required to drive a company vehicle).