Healthcare Office Manager

We are looking for a healthcare office manager for a DME home healthcare company.

The healthcare office manager should have a background in healthcares and sales or a background as an RRT.

Essential Duties and Responsibilities

• The healthcare office manager will be accountable for the financial and operational performance of the location
• The healthcare office manager will assure competencies are completed prior to staff doing tasks independently where required per policy
• The healthcare office manager will assure monthly update of active referral account reports and semi-annual update of market analysis reports
• The healthcare office manager will manage billing: ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
• The healthcare office manager will develop a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians and other staff whose goal is to enhance customer service
• The healthcare office manager will fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
• The healthcare office manager will interview and hire staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• The healthcare office manager will maintain a high level of satisfaction with patients, referral sources and location employees
• The healthcare office manager will maintain and update all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
• The healthcare office manager will manage inventory to ensure levels are met and company assets are monitored and controlled
• The healthcare office manager will monitor and act on the company's growth plan in order to achieve or exceed the location's budgeted goals
• The healthcare office manager will run morning meetings systematically and reviews action items from meetings on a regular basis
• The healthcare office manager will work with clinical staff to develop and maintain clinical programs (e.g. Gold Care program)
• The healthcare office manager will work with sales representatives to develop and maintain key referral sources Performs other duties as assigned
• The healthcare office manager will ensure that all employees are building relationships with patients and referral sources

QUALIFICATIONS

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business, required
• One to three years' of supervisory experience, preferred
• One to three years' experience in the home health industry, required

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes Multi-task along with attention to detail
• Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills
• Strong leadership abilities
• Sense of urgency and responsiveness to customers
• Understanding of accounting and business management

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Honolulu, HI: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many people do you currently supervise?

Experience:

• Healthcare management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $75,000 - $90,000