Genesys Consultant

Title: Genesys Consultant

Description:

A Genesys Consultant with an extensive level of knowledge of the telephony applications, telephony solutions and system architectures will work with the Genesys technical team, the client team, internal client program technical teams and internal client programs' business units to evaluate, diagnose and improve current in use Genesys Cloud application.
Genesys Consultant will review and implement changes as necessary for IVR, call flow, call center operations, system integrations, solution planning, implementation, configuration, system maintenance and software programming.
This position will lead teams to resolve operational, back end monitoring and reporting.
Additionally, Genesys Consultant will ensure best practices are documented for Genesys Cloud agents, supervisors, managers and technical teams.

Skills Required

Experience with Genesys Cloud Contact Center Software implementation, problem resolution (software and user) and user experience.
Experience with implementation of Cloud-based Contact Center As A Service (CCaaS) that involve IVR configuration and troubleshooting.
Ability to work with contact center end users and supervisors, technicians, technical and non technical management.
Ability to use Microsoft Windows 10/11, Microsoft Office and Google Suite products
Customer service skills - in person, verbal and written.

Experience Required

5 years minimum experience with Genesys Software 5 years minimum experience with IVR configuration 5 years minimum experience with Microsoft Windows 10/11 5 years minimum experience with Microsoft Office 2 years minimum experience with Google Suite

Education Required

Minimum Education Level: Associate Degree

Mandatory skills:

Cloud Contact Center As A Service, CCaaS,
telephony applications, telephony solutions,
system architecture, system maintenance, software programming,
Customer service,
Microsoft Windows 10, Microsoft Windows 11, Microsoft Office, Google Suite,
IVR, IVR configuration, call flow, call center operations, system integrations, solution planning, implementation, configuration

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Rajkamal Krishnamoorthy, Phone No : , Email:

VIVA USA INC.

3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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