Systems Analyst

Title: Systems Analyst

Description:

Salesforce Administrator/Business Analyst

The client is looking for a Salesforce Administrator/Business Analyst consultant with experience in Requirements Gathering and Analysis, CRM Design, CRM Development, Implementation, Testing and Go-Live Support for a billing solution built in the CRM with various system integrations, including Workday.

Responsibilities

Work with stakeholders and future CRM users to gather process requirements
Analyze requirements to identify gaps and provide process improvement recommendations based on CRM functionality
Write user stories based on requirements
Partner with the CRM Technical Lead to design and build the CRM solution
Support the CRM Technical lead with integration and data migration activities, including source system data mapping and data cleansing
Work with the CRM Technical Lead and project team to identify user stories for agile development sprints
Conduct sprint QA testing
Demo sprint build work to project team
Conduct and support User Acceptance Testing
Participate in pre go-live preparation activities in support of the CRM Technical Lead
Be primary point of contact for new users after go-live and maintain the issue tracking log
Provide production support assistance until steady state is reached

Required Qualifications

2 years of professional experience as a Salesforce Administrator, Business Analyst, or Consultant
Experience gathering requirements, performing gap/fit analysis, and writing user stories
Experience working with CRM users to interpret needs, make system recommendations, and providing user support either through a project or managing a production backlog
Experience with configuring Salesforce solutions
General understanding of integrations and working with APIs
Experience with data migration, including source system data mapping, translations and cleansing
Experience writing test scripts and guiding users through testing
Experience with quality and/or smoke testing

Preferred Qualifications

Salesforce Administrator, Business Analyst, Service or Sales Cloud Consultant certifications
Experience working in Higher Ed institutions
Experience using Informatica Intelligent Cloud Services (IICS)
Workday implementation experience
General knowledge of financial practices, preferably billing

Top Skills (3) & Years of Experience:

2 years of professional experience as a Salesforce Administrator, Business Analyst, or Consultant
Experience gathering requirements, performing gap/fit analysis, and writing user stories, 1 years experience working with CRM users to interpret needs, make system recommendations, and providing user support either through a project or managing a production backlog, 1 years experience with configuring Salesforce solutions

Nice to Have:

Experience with data migration, including source system data mapping, translations and cleansing
Experience writing test scripts and guiding users through testing
Experience with quality and/or smoke testing

Mandatory skills:

Salesforce, Salesforce Administration, Salesforce solutions,
CRM, CRM Design, CRM Development,
data migration, data mapping, data translations, data cleansing,
QA testing, User Acceptance Testing, quality testing, smoke testing, testing, test scripts,
Requirements Gathering, Requirements Analysis, Implementation, Go Live, Workday,
Informatica Intelligent Cloud Services, IICS, Workday implementation,
system integration, process requirements, process improvement, identify gaps,
production support, production backlog, gap, user stories, fit analysis, financial, billing

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Binodh M.T, Phone : (408) 709 3343, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com