General Manager

Vivid Impact will be opening a new production facility in the Phoenix Metro Area in April 2024. This position will require a virtual interview followed by an in person interview in Louisville, KY at Vivid Impact's headquarters location.

Job Purpose:

The General Manager supports the CMO in leading the workforce in a way that encourages teamwork, cooperation, and productivity. The focus of this role is to foster team unity and boost the day-to-day operational efficiency across the organization.

Primary Roles and Responsibilities:

• Be a Lean & Safety Culture Advocate with a deep focus on growing and developing team member talent.
• Proactive collect and assess data from responsible areas and implement change/corrective action.
• Prioritize, align and integrate use of various tools & strategies to analyze and standardize process, material and information management in support of production value streams and effectively transfer required mindsets, behaviors and skills into the organization (Standard work, Visual Management, Coaching and feedback, Performance Adherence, Change Management, Statistical Rhythms and Patterns).
• Partner with the production teams to identify sources & eliminate issues due to management execution and team member interactions and develop trust through standardized communication tools.
• Coordinate and lead area governance processes for the above tasks (KPIs, Gemba Walks, etc.).
• Incorporate continuous improvement skills through the framework of the Vivid Operating System, resulting in sustainability & realization of intended team member and business benefits.
• Conduct impact & needs assessments for designated areas.
• Stay abreast of new and changing technology, procedures, and management practices to maintain a highly skilled workforce.
• Make data-driven decisions based on metrics, time-studies, and observations.

Qualifications:

• Ability to maintain a "yes, we will" positive service attitude

• Bachelor's Degree in related field preferred or equivalent professional experience
• Strong interpersonal relationship skills
• Ability to work under tight deadlines for projects of various size and scope
• Flexibility to adjust to daily needs

• Experience with and comfortable using Microsoft Excel
• Ability to multitask in a fast paced, ever-changing environment
• Hands on approach to managing challenges
• Excellent attention to detail.
• Excellent verbal and written communication.
• Data analysis and statistical aptitude.
• Good interpersonal skills.
• Highly conscientious and diligent.

Expected Hours of Work

Days and hours of work are Monday through Friday, 7:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Little travel is expected for this position.

Success Profile/Attributes:

• Customer focused
• Strong work ethic
• High energy level
• Strong sense of urgency
• Excellent verbal and written communication skills
• Comfortable with Technology / Microsoft Office
• Strong time management skills
• Team oriented

Key Behaviors

• Communication - Writes and speaks effectively and professionally. Demonstrates openness and honesty during meetings; asks questions to ensure understanding; uses consideration and tact in all communications.
• Adaptability / Flexibility - Adapts well to changing priorities, deadlines, and directions; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events; Performs a wide variety of tasks and changes focus quickly as demands change; Manages transition from task to task effectively.
• Service Attitude - Positive "Yes, I will help you with that." attitude with all team members, customers, and vendors. Customer focused; Responds promptly to requests; Solicits feedback to improve service; Meets commitments; willing to go above and beyond to provide extraordinary service.
• Quality and Thoroughness - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Recognizes what factors will diminish the effectiveness of work or words if neglected.
• Leadership and Initiative - Recognizes and does what is needed before being asked to do it. Thinks about potential solutions to challenges and brings ideas to the attention of management. Seeks increased responsibilities.
• Responsiveness - Effective in time management; Responds to requests for service in a timely and thorough manner; Does what is necessary to ensure customer satisfaction; Prioritizes projects against customer needs; Personally responsible; Works hours necessary to complete assigned work; Is regularly present and punctual, arriving prepared for work.
• Teachable - Lifelong learner attitude; Eager and open to learning new things. Learns from mistakes and approaches them with humility and ownership.
• Accountable - Able to hold self and others accountable to commitments and high standards for quality and service; Direct but tactful in communications regarding accountability.
• Orderliness - Arranges oneself and surroundings to achieve greater efficiency.
• Professionalism - Keeps commitments, comes prepared for meetings, and has appropriate dress/appearance.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.