Customer Service Loyalty Specialist - (Lindon, UT)

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Immediately Hiring!

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint.  As a Customer Service Representative, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Training: Paid, In-person Training 3 weeks 8:00am - 4:30pm Monday - Friday

Starting Rate: $16.75/hr Commissions

We want you to grow with us! Potential to make up to $19.50/hr within your first year.

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*

Job responsibilities:

• Build genuine rapport with people and effectively assist customers with confidence and professionalism.
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Utilize active listening and empathy to understand our customers, then use effective sales, and communication techniques to confidently propose the best solutions for them.
• Retain new and end-of-term customers through resolving customer issues and renewal offers.
• Update customer information in our software during and after each interaction.

Required Skills and Experience:

• Verbal and written communication skills
• Well-versed in modern technology
• Passion for providing quality customer service
• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• Must be at least 18 years old
• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

Job Types: Full-time, Part-time

Pay: From $16.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Lindon, UT 84042: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20