What are the responsibilities and job description for the Sales Support Ops Professional position at Vivint Smart Home?
Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!
A Day in the Life: You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.
Competitive Hourly Pay: $15/Hour
We invest in our employees & provide paid comprehensive training
Shift Details:
12:30pm-9:00pm with Fridays and Sundays off.
What We're Looking For: Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!
High School Diploma, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
Excellent written and verbal communication skills.
Ability to work independently as well as part of a collaborative team.
Customer Service experience preferred.
Creative problem-solver, Attentive to details
Ability to engage customers in an upbeat, helpful manner.
Ability to work designated shift.
Why You’ll Love Working Here:
Onsite cafeteria and a free meal for every 8 hours worked
Access to our onsite private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
Casual dress code
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
https://www.youtube.com/watch?v=d2f4KguloeU
Vivint.com/Careers
https://www.vivint.com/company/about-us
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
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Salary : $15