Operations Director

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Summary

The Operations Director is a functional leader and problem solver, working with all departments and WPPatCP partners to identify and solve systemic issues and optimize ways of working to improve performance. They are also the guardian of the agency and client’s scope of work and MSA, ensuring both the agency and client are protected; and teams are properly skilled and deployed to meet the client team needs. They also provide deep and meaningful analysis and evaluation of agency operations that is easily understandable and digestible.

 Responsibilities

• Provide guidance and leadership to Operations & Delivery team.
• Be a trusted partner to the Executive Leader and collaborate with leaders on the team to drive digital transformation goals that may include the designing and implementing of operating model(s)
• Understand client’s business goals to further develop operations on agency side to meet those business needs.
• Partner with Executive Director and Finance Director to create monthly scope & financial status reports for internal and client meetings
• Break down complex sets of data into relevant insights for client teams and executive leadership
• Support and drive adoption of Agency Management Platform with WPPatCP partners
• Provide support and inputs to Agency Management Platform maintenance and/or enhancements
• Generate job numbers and grant appropriate access in Agency Management Platform
• Lead, manage and develop direct reports
• Consolidate and streamline repeatable tasks to develop process efficiencies
• Resource to Revenue Management
• Continuously develop expertise in all internal systems
• Other responsibilities as assigned

 Requirements

• Bachelor’s Degree in Business, Marketing, or relevant field
• 5-7 years relevant experience in advertising or marketing
• Solid understanding of how business financials work
• Advanced understanding of internal systems and Business Intelligence Software. i.e Tableau, Power BI
• Experience leading a global team

 Competencies

• Ability to work in a team environment
• Strong organizational skills
• Strong attention to details
• Advanced user of Microsoft Excel or Google Sheets

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

• Corporate gift matching program
• Paid time off for volunteering
• Paid parental leave
• Ranked No. 1 in advertising for our adoption assistance program
• Corporate discounts
• VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. VMLY&R is a M/F Disabled and Vet EEO/AA Employer.