What are the responsibilities and job description for the Customer Success Manager position at VMware?
Job Description
The Customer Success Manager (CSM) is responsible for ensuring the overall success for VMware, Security Business Unit's growing customer base. As a member of the Customer Success team, your primary focus is to own consistent customer engagement through quarterly cadence calls, developed success plans and executive business reviews for your designated accounts, mainly small and medium-sized businesses. The CSM should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating executive relationships.
What You’ll Do
- Responsible for overall customer success and health for a portfolio of VMware, Security Business Unit's commercial sized customers, ensuring that customers achieve a target security posture and get maximum value out of the products
- Partners with the Regional and Inside Sales Representatives to discover, collaborate and close new and add-on business within the portfolio of accounts
- Reviews health dashboard and performs a strong Customer Operating Rhythm for maintaining the customer’s investment
- Collaborates with the support and engineering teams to ensure that customers are healthy in their use of the products and any issues are addressed in a timely manner
- Guides, positions and supports VMware, Security Business Unit Services Team in successful customer projects
- Coordinates customer participation in User Groups, Advisory Boards or other VMware, Security Business Unit related events, as well as reference calls and case studies
- Assists VMware, Security Business Unit's marketing by encouraging customers to appear in related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences
- Partners with the Security Business Unit’s Renewals Team to help ensure successful yearly renewal goals
What You’ll Bring
- Bachelor’s degree from four year college
- 3- 5 years client management experience in enterprise software
- Demonstrated sales acumen through previous employment, including proven success owning renewal business
- Passionate about customer success
- Ability to coordinate cross functionally and balance the needs of the customer with the needs of the organization
- Demonstrated track record in adjusting messaging for all levels and sizes of organizations that maps directly to the customer's needs
This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry.
Category : Sales
Subcategory: Services Sales
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-02-25
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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