Staff Technical Content Developer, WWRACE - Opportunity for...

Business Summary:

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. VMware enables people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join the community – instigators of innovation and transformers of technology – as VMware envisions and creates what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions it brings to market, the passion and trust it inspires in its customers, and the collaborative drive to imagine, define and deliver the future of IT. With 14,000 employees and 50 locations worldwide, VMware is passionately driven to make an impact while contributing back to the community.

The VMware Worldwide Readiness and Customer Education (RACE) Technical Content Solutions (TCS) team develops technical training content for Customers, Partners and internal enablement of VMware employees to effectively support VMware customers. The team creates highly technical content for all major product releases and collaborates with various internal business units. The RACE TCS team is a global team and has team members across North America, Cork (Ireland), Bangalore (India); Cairo (Egypt) and Costa Rica.

The RACE TCS team members are passionate about VMware technology and are excited about training. Our vision is to develop hands-on classes that allow students to easily apply knowledge & skills to their role. We are committed to creating a curriculum that allows our learners to have meaningful career progression discussion.

VMware brings together a phenomenal group of people. This includes a world-class support organization with unparalleled expertise in the virtualization space. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.

This position is responsible for developing; updating & maintaining technical training courseware (pre-GA and post-GA) for VMware Customers, Partners, and Internal VMware employees globally. Courses will be delivered in traditional lecture/lab format; through digital media and, at times, as eLearning. This role is specifically looking for candidates with application development experience and a passion for developing educational material.

• Develop Technical Training Content on MAPBU products (especially on Tanzu Kubernetes Grid; Tanzu Mission Control; Kubernetes; Harbor; etc…) for VMware Education.
• Understanding how to install, configure, manage the following products and make them available to AppOps and Developers: Tanzu Kubernetes Grid; Tanzu Application Service; Tanzu Build Service; Tanzu Application Platform; etc...
• Collaborate with VCIs, PM, TPMs and Engineering SMEs to validate course design and content.
• Develop and deliver content for customer webinars and TOIs for internal audience.
• Design and Develop Hands-on Labs exercises to support the technical training curriculum.
• Develop custom courses to cater to the customer and internal audience requirements.
• Develop technical courseware for Pre-GA readiness.
• Participate in Train the Trainer (TTT) sessions with fellow Instructors and Developers.
• Develop the content in the structured content authoring tool (Xyleme) for both Instructor-Led, Digital and eLearning course formats.
• Conduct customer event sessions for education as needed.
• Participate in retrospective meetings of courses developed and provide feedback to improve courseware.
• Collaborate with various stakeholders to understand roadmap, product design and usability for customers.
• Advise management on the course priority of what should be built first to support the vision of the MAPBU product and sales teams.
• Update and maintain existing courseware and labs.
• Participate in ongoing meetings with stakeholders and communicate project status.
• Partner with engineering to structure and design TOI (transfer of information) content.

• Work with VMware's internal readiness teams, technical publications, instructor teams and systems engineering to ensure consistency of product documentation and training materials to exploit opportunities for reuse of these materials.
• Investigating, developing, and implementing programs for alternative education channels for customers and strategic partners, such as online webinars, eLearning, and technical awareness seminars
• Partner with other business functions to gauge the pulse and need of the customer and tie that back into course materials

• 5 years’ experience with design and implementation of distributed systems architectures on private or public cloud infrastructure.
• 2 years of experience with vSphere; NSX; Kubernetes; Harbor
• Bachelor’s Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience
• Experience working in the Kubernetes ecosystem with projects like: Harbor, Contour, Fluent Bit, Prometheus, Grafana, Velero, Antrea, Calico
• Experience installing, configuring and managing the following products and making them available to AppOps and Developers: Tanzu Kubernetes Grid; Tanzu Application Service; Tanzu Build Service; Tanzu Application Platform; etc...
• Strong leadership and communication skills and the ability to mentor others
• Ability to work collaboratively with others and navigate complex decision making
• Demonstration of applying systems thinking to solve organizational problems.
• Experience presenting to small and large audiences
• Analytical ability, problem-solving skills, and ability to break down complex problems
• Effective in working both independently and in a team setting

• VCP-DCV or VCP-NV required.
• VCAP-DCV or VCAP-NV would be beneficial
• Certified Kubernetes Administrator certification from the Cloud Native Computing Foundation would be beneficial

#LIRemote

#WWRACE

Home Office - Anywhere in the United States

This job requisition is not eligible for employment-based immigration sponsored by VMware.

Category : Services and Consulting
Subcategory: Training and Education
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-10-04

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.