Program Manager

Overview

Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.

Responsibilities
* Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required. * Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times. * Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated. * Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed. * Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements. * Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing. * Ensures volume and productivity meet program standards and operations. * Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies. * Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff. * Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed. * Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources. * Participates in 24/7 on-call coverage schedule and performs on-call duties, as required. * Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames. * Collaborates with program leadership and other staff in the development and implementation of in-service education programs. * Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate. * Participates in special projects and performs other duties as assigned.
Qualifications
Licenses and Certifications:
Valid New York State driver's license may be based on program needs preferred For Children's Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification Must complete necessary training to administer and review the CANS NY assessment in the UAS system within 60 days of start date preferred For Health Home, CCM and Wellness Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred

Education:
Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing or other related field required

Work Experience:
Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required Prior experience working in a behavioral health care setting and as with Program Coordinator required Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required For Children's Services: Prior experience in working with children and adolescents, preferably in a mental health setting required For Adult Services: Prior experience working in a community mental health care setting required Experience with EMR systems preferred Knowledge of city and state agency and/or managed care functioning preferred