What are the responsibilities and job description for the IT Coordinator position at Volunteers of America Colorado?
Description
The IT Coordinator will provide administrative support to the IT department helping to keep the department organized and running as efficiently as possible. This includes managing inventories, working with vendors, invoice coding, purchasing, triaging and managing support tickets, and frequent coordination with other departments. As an integral part of the IT team, this position will follow established processes and documentation with an eye toward continual process improvement.
Essential Duties and Responsibilities
· Manage hardware and software inventories, including check-in and check-out of devices
· Coordination of new user onboardings and terminations including conducting new user orientations
· Assist in managing user-generated support tickets, communicating with users, and providing some basic technical support services
· Managed IT-related invoices, ensuring proper coding and charges
· Contact IT-related vendors for account and billing issues
· Maintain and improve documentation
· Purchasing process management
Benefit eligibility is based on job type/status.
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan
Volunteers of America is an EEO/AA Employer
POSITION WILL REMAIN OPEN UNTIL FILLED
Requirements
Competencies
· Models core culture attributes of Volunteers of America Colorado Branch that include “AIRS” (Accountability, Integrity, Respect and Service)
· Models and pursues with vigor Volunteers of America Colorado Branch three strategical critical virtues of HHS (Hungry, Humble, People Smart)
· Strong organizational skills and attention to detail
· Self-motivated and directed
· Ability to work effectively as part of a collaborative team
· Continuous process improvement
· Desire and aptitude for helping people use technology
· Outstanding customer service skills
Supervisory Responsibilities
· None
Minimum Qualifications of Position
· High School diploma or GED
· 1 years experience in an administrative support role
Preferred Qualifications of Position
· Experience in a nonprofit setting
Knowledge and Skills
· Excellent written, oral, and interpersonal communication skills
· Experience using Microsoft Excel for tracking information
· Ability to quickly learn and apply new information
· Strong time-management and prioritization skills
Working Conditions and Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate
Position Type and Expected Hours of Work
Full time
Monday – Friday 8:00am – 5:00pm, flexible
Hybrid work arrangements possible
Location
2660 Larimer St
Denver, CO 80205
Salary : $22 - $25
