Service department BDC Representative

Automotive BDC Representative "Service department"

Volvo Cars North Miami is a family-owned, located in Miami and serving all Florida. We are known for our exceptional customer service and are looking for professional, hardworking individuals to join our growing business. We are hiring an experienced Service BDC Representative.

Job Description:

BDC Representatives will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services. BDC Representatives will strive to generate Service business by reaching out to current customers, making appointments and upselling services.

Job Responsibilities:

• Manage Internet and phone Service leads, respond to service inquiries in a timely fashion and assist customers in making service appointments. Call customers to confirm appointments and special ordered parts.
• Communicate effectively with Service customers according to their preferred method of communication (phone, text message, email or in person)
• Become knowledgeable and proficient in explaining vehicle features and options. Also have the technical ability to look at service history to upsell services.

Job Requirements:

• Previous call center and/or BDC experience is a must (minimum 2 Years) Automotive knowledge is a plus.
• Possess good grammar and written communication skills in order to work most effectively with customers. Bilingual is a plus.
• Automotive Service or Sales experience is a plus, but not required.
• Requires strong communication skills in order to work most effectively with customers.
• Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all service oportunities.
• Excellent follow through and follow up skills.

Dealership Commitment:

• Industry competitive compensation & benefits
• Sales training and support that will provide you with the skills you need to be a top earner!
• Professional work environment

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $35,000 - $45,000