What are the responsibilities and job description for the Service Coordinator position at Volvo Group?
The Service Coordinator facilitates achieving a balance between the complexities of service availability, customer needs, and timeline demands while maintaining company profitability.
Core Responsibilities:
Required Competencies:
Minimum Education Required:
Minimum Years of Experience Required:
Physical Requirements:
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $60,000 - $90,000, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Core Responsibilities:
- Welcome customers or respond to customer phone requests
- Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction
- Resolve problems
- Review and report inventory discrepancies
- Complete or support manpower billing
- Work order processing and invoicing
- Distribute and keep technical information up-to-date
- Train co-workers on various aspects of their work responsibilities or expertise, as requested
Required Competencies:
- Safeguard organizational and personal information confidentiality
- Respect the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communications between sectors
- Develop personal professional skills
- Act as a worthy representative of Prevost
- Good communication skills
- IT skills and strong multitasking
Minimum Education Required:
- HS diploma or GED
- One year vocational training or two year industry-related experience
- Proficiency in MS Office applications
- Working knowledge of SAP preferred
Minimum Years of Experience Required:
- 3-5 years of customer service experience
Physical Requirements:
- Sitting
- Bending
- Typing
- Lifting up to 20lbs
- Competitive medical, dental and vision insurance
- Countless career opportunities / internal mobility across our global organization
- State-of-the-art training and personal development
- PTO and tax deferred retirement plans, varied by business
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $60,000 - $90,000, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Salary : $60,000 - $90,000
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