What are the responsibilities and job description for the Technical Training Manager position at Volvo Group?
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
Purpose of Position
Facilitate diesel and battery electric technical training courses for Mack Trucks dealers and Volvo Trucks and customers in the US and Canada. Manage the day-to-day operations of the regional technical training center for Mack Trucks Academy (Trucks Academy).
Key Responsibilities:
Frequent travel
Our technology sets the standard – our people make the difference all day every day.
Purpose of Position
Facilitate diesel and battery electric technical training courses for Mack Trucks dealers and Volvo Trucks and customers in the US and Canada. Manage the day-to-day operations of the regional technical training center for Mack Trucks Academy (Trucks Academy).
Key Responsibilities:
- Facilitate in-person and virtual training courses in alignment with corporate communication and brand policies, guidelines, strategies, imaging and messaging in order to drive the ultimate Mack Trucks and Volvo Trucks dealer and customer experience.
- Facilitate training for function, safety, diagnosis, repair, replacement and maintenance of all Mack Trucks and Volvo Trucks and proprietary components.
- Be familiar with function, repair and maintenance of third-party vendor components in Mack Trucks and Volvo Trucks.
- Manage the maintenance, repairs, and professional appearance of assigned training center facility to include equipment, components, tooling, workshop and classroom, course materials and supplies.
- Work with other members of the Trucks Academy to design and develop training content.
- Participate in train-the-trainer events to learn new course content and delivery methodologies.
- Adopt new learning technologies as they become available and are integrated into the curriculum and delivery platforms.
- Master competency in Mack Trucks and Volvo Trucks operations, maintenance, diagnostics and repair of all chassis, powertrain and vendor systems, to include both diesel and battery electric vehicles.
- Achieve and maintain Mack Trucks and Volvo Trucks Master Tech certification.
- Travel domestically and internationally to facilitate onsite training courses at dealer locations, customer facilities and other Trucks Academy training centers.
- Actively pursue and participate in training and education activities that improve technical product knowledge and presentation/facilitation skills.
- Customer Focus
- Standing Alone
- Self-Development
- Technical Learning
- Action Oriented
- Peer Relationship
- Perseverance
- Integrity and Trust
- Learning on the Fly
- Certification in Battery Electric Vehicle diagnosis, repair and maintenance
- AA in Diesel Technology or equivalent relevant experience
- 3-5 years of experience in the heavy-duty or medium-duty truck, automotive, construction, agriculture or other capital equipment industries
- ASE Master technician certification or OE equivalent
- ASTD Master Trainer certification or equivalent
Frequent travel
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