Deal Desk Analyst

Vonage Mission

Vonage is the emerging leader in the $100B cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

Vonage is currently looking for a  Deal Desk Analyst, based in America who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will also be responsible for bringing together Sales, Marketing, Operations, Product, Finance, and Legal team members to develop and execute Vonage’s pricing strategy.

Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.

You will

• Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts
• Actively collaborate with Operations, Finance, Legal, Product teams to optimize the on-boarding process of customers
• Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team
• Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices
• Define and manage projects to deliver further operational efficiencies

Desired Skills and Experience

• Bachelor’s degree required; Business, Economics, Finance or Accounting undergrad majors preferred
• 2 years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
• Strong analytical skills
• Excellent communication skills
• Problem solving
• Excellent Excel skills and data manipulation

Personal Characteristics

• You are a self-starter, initiator
• Customer focused - Always thinks first about the needs of his/her internal customers.
• You are delivery-focused
• You are curious and informed - Stays on top of the latest in product, pricing, and industry news
• You are structured in your approach
• You are not afraid to challenge authority to get things done
• You put the company objectives ahead of your own
• Comfortable in a fast pace, global & multicultural environment

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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