What are the responsibilities and job description for the Data Center Technician position at Vortalsoft inc.?
Role - Customer Engineer (Data technician)
We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.
Responsibilities:
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Communicates before and after repair work windows via ticket and email to client
- Break/Fix
Qualifications:
- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)
Job Type: Full-time
Salary: $62,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Data center technician: 3 years (Preferred)
- servers: 2 years (Preferred)
- Troubleshooting/hardware: 2 years (Preferred)
- ServiceNow: 1 year (Preferred)
- HP/Dell/lenovo: 2 years (Preferred)
- Active Directory: 1 year (Preferred)
- Break/Fix: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Alpharetta, GA 30004 (Preferred)
Ability to Relocate:
- Alpharetta, GA 30004: Relocate before starting work (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $62,000 - $65,000
