Technical Support Specialist, Tier I

The world’s leading companies rely on Vox Mobile to help overcome what is arguably the most complex technology challenge they’ve ever faced – everything about managed mobility services is different from traditional IT, starting with the three V’s: Volume, Variety and Velocity.

At the core of our success is a high energy, talented staff with diverse skills and a unified focus on delivering product excellence and customer value. This role will play an integral role in supporting Vox Mobile business and operations strategy by providing consultative and engineering services in the areas of IT Service Management, Business Intelligence and Data Analytics.

As a dedicated Vox Mobile employee, you can receive a competitive benefit package including Medical, Dental, Vision, Company Paid Life Insurance, and Paid Time Off. Vox also contributes a percentage to match in the 401k retirement program. With the world vastly changing, most of the positions within Vox Mobile are work-from-home positions now. They offer flexible schedules to help maintain that work-life balance.

Benefits

• 100% Work-From-Home
• $15.00 an hour starting pay
• Immediate increase with Tier 2 and Tier 3 promotion.
• Monthly Bonus Program
• Competitive Medical and 401k plans

Position Summary:

The Technical Support Specialist position is an integral part of Vox Mobile (a recognized leader supporting mobile technology), providing excellent troubleshooting and superior customer service to our clients in an inbound technical support environment. This role is seeking candidates available in the mid-shift timeslot (i.e. 10am-7pm).

Duties and Responsibilities:

• Provide technical support services to end users, including device troubleshooting, mobile device activations, and mobile device swaps
• Maintain quality customer service on all inbound, outbound and email interactions using best in class tools including ServiceNow, NICE InContact and Vox Mobile’s knowledgebase
• Facilitate mobile carrier interactions on behalf of the client end user
• Process user procurement requests through our dedicated fulfillment channel
• Collaborate with multiple departments to ensure issues are resolved

Requirements:

• 1 year of customer service experience is required, preferably in an inbound contact center environment.
• Strong organizational, troubleshooting and customer service skills with the ability to effectively communicate both verbally and written.
• Ability to collaborate with others.
• Business professionalism.
• Experience with mobile technology is preferred, but not required.