Operations Support Team Lead
Job Posting for Operations Support Team Lead at Voyig
Overview
The Operations/Support Team Lead is a highly skilled representative who is responsible for providing support to our Customer and Consultant base by utilizing their in-depth knowledge of company services, policies, and procedures. The ideal candidate must be able to quickly adapt in a fast-paced environment, multi-task, be highly efficient and display positive attitude while handling inquiries and projects under strict deadlines.
Responsibilities
Responsibilities:
- Manage team of individuals handling inbound emails, chats and calls
- Assist in inbound calls, emails and chats
- Make outbound calls when necessary to customers, consultants and service providers to provide an excellent customer experience and timely inquiry resolution.
- Maintain a professional tone and demeanor when communicating verbally and in writing.
- Handle customer escalations with positive attitude and quick solving skills.
- Enter and maintain detailed documentation of all customer interactions.
- Identify and report trends affecting the Customers, Consultants and internal teams.
- Work collaboratively with other Management teams and coach team members.
- Maintain an up-to-date knowledge of Services and Products, Company Policies and Procedures, Department Standard Operating Procedures, and Call Quality Requirements
- Perform other duties and assist in ongoing projects as required by business needs.
Requirements:
- Minimum of 10 years of Customer Service experience in a Call Center or Customer Support role.
- Management or Team Lead Experience a plus
- Proficient in Microsoft Office Suite (Excel, Word and PowerPoint
- Excellent verbal and written communication skills.
- Quick learner with desire to grow with the company.
- Disciplined, self-motivated individual with proactive mindset.
- Effective in problem-solving and multitasking.
- Detail oriented with high organizational skills and ability to prioritize.
- Bilingual is a strong plus.
IT Field Engineer - Team Lead
Team Lead - Varsity Technologies -
San Francisco, CA
Operations Support
The Recruiting Team -
Philadelphia, PA
Team Lead - Operations (Remote)
Operations (Remote) - Independence Blue Cross Careers -
Philadelphia, PA
Hourly Wage Estimation for Operations Support Team Lead in The Woodlands, TX
$26.70 to $34.53
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Operations Support Team Lead.
Click the checkbox next to the jobs that you are interested in.
-
Automation Skill
-
Income Estimation: $53,508 - $68,501
-
Income Estimation: $50,271 - $79,025
-
-
Bilingual Skill
-
Income Estimation: $50,271 - $79,025
-
Income Estimation: $61,930 - $78,607
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Voyig
Voyig
Bakersfield, CA
Other
Voyig
Bakersfield, CA
Other
Voyig
Aliquippa, PA
Full Time
Voyig
Sarasota, FL
Other
Not the job you're looking for? Here are some other Operations Support Team Lead jobs in the The Woodlands, TX area that may be a better fit.
We don't have any other Operations Support Team Lead jobs in the The Woodlands, TX area right now.
Travel Center Operations Team, North Platte, NE
Travel Center Operations Team, North Platte, NE