Lead AP Specialist

Vroom
Houston, TX Full Time
POSTED ON 3/29/2022 CLOSED ON 4/25/2022

What are the responsibilities and job description for the Lead AP Specialist position at Vroom?

Vroom is an innovative end-to-end ecommerce company that is revolutionizing the car buying experience. Our scalable, data-driven technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers an extensive selection of vehicles, transparent pricing, competitive financing, and contact-free, at-home pick-up and delivery. We have experienced tremendous growth and have become a disruptive force in the automotive industry. Vroom is an exciting, dynamic workplace, and there's no better time to join the team than right now.

Responsibilities

  • Act as a backup for AP Supervisor or Associate Manager
  • End-to-end process and payment of all assigned payment queues
  • Gain knowledge on all customer payment use cases.
  • Review supporting documentation for each transaction and/or provide proper GL coding for transactions
  • Research, analyze, and resolve complex payment issues. Proactive and organized task manager. Demonstrated ability to triage incoming issues and prioritize accordingly
  • Confirm supporting documentation matches accounting system.
  • Review/reconcile gl reports and validate open items
  • Handle internal and external inquiries concerning payment and account status.
  • Demonstrate customer focus and teamwork; work collaboratively with cross functional teams to problem solve.
  • Provide excellent customer support to internal customers.
  • Research delays in customer SLAs.
  • Responsive team player with ability to quickly prioritize among numerous pressing tasks.
  • Review and analyze source data to ensure accuracy and integrity
  • Comfortable working with critical deadlines, working on a predefined schedule
  • Problem solving – e.g., if a process fails, thoughtfulness around where/how the failure occurs, and ideas/options for resolution
  • Regularly monitor data interfaces to identify failures, and work with the appropriate team(s) to resolve
  • Assist with the gathering of data as requested by internal and external auditors.
  • Must be proficient in Excel and able to create advanced spreadsheets with various data formulations
  • Perform other duties and special projects as requested by management.

Qualifications

  • Ability to work in a fast-paced environment.
  • Strong communication skills to maintain positive working relationship with customers, both internal and external.
  • Proven analytical and problem-solving skills.
  • Team oriented individual with the ability to work independently.
  • High School Diploma and/or equivalent clerical or work-related experience.

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Commitment to Diversity and Equal Employment Opportunity


Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Our values of SPEED: Service, Progress, Employees, Engagement, and Development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.


Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.


Please review our privacy and CCPA policies

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