What are the responsibilities and job description for the Warranty Technician (FT) position at VSSI?
This position is responsible for handling warranty claims and technical support. Primary responsibilities include opening claims, diagnosing potential engine and transmission issues in a high volume environment daily via phone and email. Applicant must be organized, detailed oriented, and possess strong verbal and written communication skills.
Hours are M-F 8am-5pm
1hr lunch
Pay rate: $19-$23/hr
Role Responsibilities:
- Answer a high volume of customer calls and assist each customer properly with their need.
- Receive and open claims daily via phone and email.
- Multi-task in a busy Warranty Department setting.
- Submit replacement parts and/or replacement engine or transmission requests.
- Respond to internal and external requests and resolve appropriately.
- Knowledgeable about the Company's products, programs, and proficient in the use of systems utilized to manage customer accounts.
- Ability to resolve escalated customer complaints and to a satisfactory resolution.
- Perform other duties or special projects as requested by management.
- Provide proper ETA of build time on products.
- Check in warranty return parts and enter into warranty database.
Qualifications and Experience:
- High School Diploma or GED equivalent required.
- Must have the ability to perform at a high level in a fast paced environment.
- Must have automotive mechanical knowledge and diagnostic skills.
- Must be familiar with All Data repair.
- Must have intermediate Microsoft Excel and Outlook knowledge.
- AS400 experience a plus.
- Must be detail oriented.
- Must be able to type.
- Must possess the ability to listen, communicate (written and verbal), excellent grammar, and follow-up effectively.
- Exhibit a caring, professional and enthusiastic demeanor when speaking with internal and external customers.
- Possess advanced phone etiquette, problem resolution and customer service skills.
Salary : $19 - $23
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