Technician Express

Essential Duties and Responsibilities

The Express Technician is responsible for general maintenance including lube, oil, filter, and tires. They may participate in troubleshooting vehicle issues and must possess excellent problem-solving abilities. They must be a good communicator, able to explain to Service Advisors issues with vehicles; at all times providing an exceptional customer experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Punctual and regular attendance.

• Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.

• Perform oil changes

• Perform tire rotations

• Meet all manufacturer specifications

• Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.

• Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and learning new things.

• Practice safe work habits, follow the company’s safety policies, and use personal protective equipment as required.

• Provide complete stories in DMS on all jobs.

• Perform other duties as may be assigned by management.

• Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.

Job Required Skills and Knowledge

• Must maintain a positive and enthusiastic attitude in all that we do.

• Demonstrate high character and achieve high results.

• Must maintain a professional appearance and provide friendly customer service.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Must be able to read, interpret and transcribe data in order to maintain accurate records.

• Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.

• Exceptional attention to detail and follow through.

• Able to use/learn to use: ASR, dealer DMS system, technical software and manufacturer's diagnostic equipment as required.

• Ability to adopt and support new processes and changes to help in employee and customer satisfaction.

• Must maintain a clean, safe working environment at all times.

• Possess outstanding work ethic.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

Education, Experience and Certification

• High School Diploma or equivalent work experience.

• Prior experience as an automotive technician or thorough technical training. Mechanical skills must be sufficient to diagnose and repair given sufficient product training. Ability to provide a tech school/training completion certificate.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

• Must possess and maintain a valid driver license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the requisite job functions.

• Visual acuity to see details of objects that are less than a few feet away. Requires extended visual inspections of work area and components, as well as reading and entering information on computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

• Regular, punctual attendance is required.

Work Environment

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required as job duties demand. Scheduled shifts will be determined by the manager, with rotating shifts throughout the work week.

• Must maintain a clean, safe working environment at all times.

• Must perform duties in all weather conditions.

Volkswagen of Fairfield is an Equal Opportunity Employer

The Express Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.00 and $2.00