What are the responsibilities and job description for the Scheduling Coordinator position at VYNE?
Job Details
Description
HYBRID TEMP ASSIGNMENT opportunities available for FULL-TIME & PART-TIME in Atlanta!
GENERAL SUMMARY:
The Scheduling Coordinator is responsible for ensuring customers schedule for self-install/onboarding or schedule service appointments for installation and/or training. The Scheduling Coordinator assists the Implementation team to ensure customers achieve the desired outcomes in the shortest amount of time.
Primary Job Responsibilities:
- Coordinate a smooth and timely handoff from the Sales Team through warm transfer or kick off calls.
- Prioritize new customers based on customer segments and ensure SLAs are achieved.
- Analyze customer segments and encourage self-install/onboarding or schedule high-touch onboarding based on specific customer needs/demographic.
- Check in with customers regularly as they navigate their installation and training appointments to ensure a high degree of satisfaction.
- Work cross-functionally with other teams to ensure swift resolutions to issues so the customer doesn’t have roadblocks on their path to an accelerated revenue cycle with our products.
Knowledge, Skills, and Abilities:
- Customer Service - The Scheduling Coordinator is the first Vyne interaction post-sale and requires excellent customer service/communication skills.
- Tools: Dialpad & Salesforce - Ability to learn/adapt to new systems/tools such as Dialpad, Google Meet, Salesforce and other company systems and tools.
- Dental Knowledge - Foundational knowledge of the goals and priorities of dental practices using our solutions is a plus.
- Organization - With numerous new accounts assigned to team members at any given time, the ability to maintain an organized calendar and tasks agenda is vital.
- Culture & Behavior - We are a team-based organization and protect our community. Collective success is more important than individual heroics. The ability to work well with others is highly valued at Vyne Dental.
Physical Demand:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Security Roles/Responsibilities:
- Protected Health Information (“PHI”) Internal, by exception - This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
- Protected Health Information (“PHI”) by customer request - This position may have access to and be responsible for the security of PHI/PI on a daily basis.
- Support Admin - This position may have access to and be responsible for supporting customer technical needs, which may include securing customer's sensitive technical information.
Qualifications
Minimum Qualifications:
- High school graduate or equivalent
- SaaS Administrative or Customer Service experience a plus
- Experience working in a dental practice is desirable
- Ability to communicate confidently and assertively
- Comfortable learning new technologies and software systems
- Strong emotional intelligence and ability to de-escalate situations when needed
Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
