Sales Support Engineer

Vyve Broadband provides high-speed data, television and voice services to residential and business customers in rural markets.  Vyve Commercial offerings include; Fiber based WAN services, Internet, Hosted Phone as well as Small, Medium Business Modem services.

Job Description:

• Sales Support
• Technical Liaison between the Customer and Account Executive.
• Create Network designs; WAN, Internet circuits, voice services, Wi-Fi
• Configure hardware
• Test installed circuits/networks
• Troubleshoot circuits/networks

Job Duties and Responsibilities:

Installs and maintains customer premise equipment, i.e., routers, switches, and media converters.

• Engineers, provides and installs data and voice solutions for commercial customers.
• Provide technical support to sales staff in determining possible application of company products to meet customer requirements.
• Works with vendors and customers to ensure quality installations and maintenance programs for commercial customers in compliance with current SLA’s.
• Troubleshoots and resolves network performance problems.
• Generates management reports on various system & network metrics.
• Maintains department inventories and system documentation.
• Travels to systems on a regular basis to provide ongoing customer and equipment support and maintenance.
• Provides training and support to Commercial Services Technician’s.
• Performs other duties as required.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or an equivalent combination of work experience, training, and education
• 1-3 years of business experience in the Telephone, Hybrid Fiber Coax or Data Industries. 
• Networking industry certifications desired (ENA, CCNA, CCNP, Network , etc.).
• Demonstrated knowledge of Network Design Architecture.
• Demonstrated knowledge of various Networking Architectures and protocols; e.g. TCP/IP, CWDM, DWDM, 10/100/1000 Base-T, Wireless, SIP Trunks, PRI, Hosted Voice.
• Requires ability to work nights, weekends, and on-call times.
• Requires willingness to travel, excellent interpersonal and relationship skills, and an innovative approach to problem-solving.
• Must have strong customer service skills and be committed to providing quality service in support of departmental goals.
• Must have a valid driver’s license and reliable transportation.
• Loading and unloading of parts, tools and equipment required. Bending, stooping, walking, and lifting in excess of 25 pounds required.
• Working knowledge of OSI Model.
• Demonstrated experience in designing, configuring, and deploying NID’s, Switches, Routers, and Analog Terminal Adaptors.

WE PROUDLY OFFER:

• A friendly and fun work environment

• Communication and training

• Great benefits package

• Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services

• A culture that encourages growth

Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers
and do not unlawfully discriminate against employees or applicants for employment on the basis of an
individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status,
veteran status, reserve or National Guard status, or any other status protected by applicable law.