Systems Analyst / Project Engineer

About Us:

• We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate

Title: Systems Analyst / Project Engineer

Department: Engineering

Reports to: Director of Technical Services

Description:

• Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel required to client sites in the Los Angeles and other client areas
  

Overall responsibilities:

• Engineering support for client and internal projects

• Assist with Project Management tasks

• Desktop support and deployment -- Windows 10, Windows 11, Apple

• Windows Server maintenance and build -- Windows 2019, Windows 2022, Active Directory

• Wireless network support and deployment -- Meraki, Cisco, Aruba

• Email account maintenance -- Microsoft Online Services, Google Workspace

• Endpoint Detection and Response -- Sentinel One

• Backup -- SolarWinds MSP Backup, Veeam

• Mobile device support -- Apple, Android

• Documenting SOPs
  

Key areas of responsibilities:

• Coordinating vendors for support, onsite maintenance, and installations

• Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks

• Project engineering including server build, network configuration, network documentation

• Remote support of desktop and application-related issues

• Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors

• Assist team in projects that include network installs, wireless implementations, and new builds
  

Qualifications:

• EXCELLENT communication and follow up skills

• BRILLIANT troubleshooting skills

• 3 years in the Information Technology field

• Preferably experience in the hospitality industry

• Field support and remote support experience required

• Handles themselves professionally as this will be a customer-facing role
  

Terms of employment:

• Full and part-time positions available

• **Looking to start ASAP**